Experience

Nassau Financial Group

• United States
• Insurance
• 200 - 300 Employee

• Test Lead

  • Apr 2023 - Present

  United States Contacting as a Test Lead



ASM

• Netherlands
• Semiconductor Manufacturing
• 700 & Above Employee

• Snr Software Engineer II

  • Jul 2022 - Apr 2023

  United States Leading a Dev Ops Team



Security Benefit

• United States
• Financial Services
• 400 - 500 Employee

• Quality Manager

  • Jan 2016 - Jul 2022

  Topeka, Kansas Implementing Production Support process that include Delivery Quality as a checkpoint prior to production deploys, creating a center of excellence for the delivery quality associates to learn from, creating and standardizing individual, project, client, organizational metrics around productivity. Created an environment that encourages innovation, stability, scalability and accountability.



SE2, LLC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Quality Manager

  • Jan 2016 - Jul 2022

  Topeka, Kansas Area



TriCom Technical Services

• Consultant for se2 (Security Benefit)

  • Dec 2013 - Jan 2016

  I was brought in to push Quality Assurance over any and all projects within the Web Team. Over the last year and half I have initiated the following. Created and implemented first level QA processes in a green field environment, developed a defect tracking process from scratch for the web team, developed a general test case for new conversion work for the Web team, drove the team to include detailed Quality Assurance tasks as part of their estimate formal process. I was promoted to Team Lead… Show more I was brought in to push Quality Assurance over any and all projects within the Web Team. Over the last year and half I have initiated the following. Created and implemented first level QA processes in a green field environment, developed a defect tracking process from scratch for the web team, developed a general test case for new conversion work for the Web team, drove the team to include detailed Quality Assurance tasks as part of their estimate formal process. I was promoted to Team Lead which includes duties of managing product backlog and maintaining prioritization cross multiple clients. Ensure that proper “Agile” practices are followed. I have also developed a communication process around all Web related deploys to our client for a large conversion project that was running in the yellow and sometimes red zone. General daily responsibilities:  Promoted to Lead of Team from QA Analyst after 4 months  Created and implemented first level response QA process in a green fields environment into se2 Web Scrum Team  Created and Implemented First Level Triage processes for Web Production Support  Created a Defect Tracking Process from scratch for the Se2 Web team  Created and implemented use of general web user stories for conversions  Drove the team to include QA into work estimates into the formal process  Managed and helped to prioritize the team’s Product Backlog  Adopted a conversion project and organized the web project implementation  Created a Deploy Communication Process during the Height of the Omni to DST Conversion  Initiated Proper Agile Practices Show less



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Sr. QA Test

  • Feb 2011 - Aug 2013

  Phoenix, Arizona Area In the last two years, I have worked in an Agile environment where my team has worked on the organizations top projects for 2011, 2012 and for 2013. At the scrum team level, I have experience with implementing and organizing automation for core regression suites. At the program level I have helped coordinate automation efforts including cross team and domain E2E automated scripts. I am always looking to improve our current processes and achieve this by communicating what my team needs to… Show more In the last two years, I have worked in an Agile environment where my team has worked on the organizations top projects for 2011, 2012 and for 2013. At the scrum team level, I have experience with implementing and organizing automation for core regression suites. At the program level I have helped coordinate automation efforts including cross team and domain E2E automated scripts. I am always looking to improve our current processes and achieve this by communicating what my team needs to succeed. Responsibilities Include: Participating in Daily Standups Defect Lifecycle management (including UAT defects and processes) System Analyst duties at times when Scrum team was short resources Program Level QA Coordination across teams in domains Coordination of Automation Regression Suites using Selenium IDE and Selenium SWDF at program level Communication of Risk User Story Lifecycle Management Active participant in pre-grooming activities Process Improvement Training new junior level test analyst Managing In-Sprint commitments and raising risks when needed Documentation

• IT Production Engineer Lead

  • Dec 2008 - Feb 2011

  Performed problem management of The Level Enabled Portal and Service Assurance Domains. Managed Critical Incidents within each domain during on/off hours. Complied and presented monthly operation reviews with IT executives. Worked with BSP teams on how to increase stability of domains and reduce problem areas. Documented communications, change management, and incident procedures and methods. Worked with business and development stakeholders in each domain to ensure production involvement in… Show more Performed problem management of The Level Enabled Portal and Service Assurance Domains. Managed Critical Incidents within each domain during on/off hours. Complied and presented monthly operation reviews with IT executives. Worked with BSP teams on how to increase stability of domains and reduce problem areas. Documented communications, change management, and incident procedures and methods. Worked with business and development stakeholders in each domain to ensure production involvement in down stream efforts.

• Systems Analyst/Project Manager

  • Apr 2008 - Dec 2008

  Handled project management within the Service Assurance realm and in the SA Mart environment. In the SA Mart environment tracked risk analysis and project schedules. Communicated to stakeholders on project status, performed quality assurance testing, gathered level of effort allocations, tracked IT resource time via Primavera, and delivered 100% of projects on time. In the Service Assurance environment I managed the network element migrations from legacy systems to Level3, delivered on 95% of… Show more Handled project management within the Service Assurance realm and in the SA Mart environment. In the SA Mart environment tracked risk analysis and project schedules. Communicated to stakeholders on project status, performed quality assurance testing, gathered level of effort allocations, tracked IT resource time via Primavera, and delivered 100% of projects on time. In the Service Assurance environment I managed the network element migrations from legacy systems to Level3, delivered on 95% of the project within required timeframe, tracked resource allocations, tracked network element migrations, performed system analysis/testing on Phase II of the network monitoring Application (Realtime Fault Manger) worked closely with the business and development teams. Assisted Sr. Manager with maintaining monthly departmental budgets within IT. Selected Contributions: Researched and developed procedures to reduce resource costs by $15, 120 (yearly) for post validations in our Level3 Enabled Portal. Increased customer up time by 144 hours a year. Earned recognition by the Vice President of IT for improving the production post regression validation process. Increased architectural domain knowledge by maintaining MS 2007 SharePoint Site for all applications within the domains.

• Quality Assurance Tester / Project Manger

  • Oct 2007 - Apr 2008

  Provided quality assurance testing in the top network monitoring application of Level3 Communications. Assisted the Sr. Project Manager with tracking defects and working with users to ensure the application was performing accurately. During my internship I also managed the migration of network elements from legacy applications to the Level3 environment and managed multiple projects within the SA Mart environment that required project management, system analyst, business analyst and testing… Show more Provided quality assurance testing in the top network monitoring application of Level3 Communications. Assisted the Sr. Project Manager with tracking defects and working with users to ensure the application was performing accurately. During my internship I also managed the migration of network elements from legacy applications to the Level3 environment and managed multiple projects within the SA Mart environment that required project management, system analyst, business analyst and testing skills to be acquired. Technology Summary Databases: Toad, Oracle, SQL Server 2005, Filemaker, and MS Access Languages: SQL, Unix, HTML, XML, Java Software: MS Project, MS Visio, MS Office, Clarify, Remedy, RequisitePro, Primavera, Clear Quest, Adobe Illustrator, Macormedia3,



Vidiom Systems

• Software Development
• 1 - 100 Employee

• Administrative Assistant

  • May 2005 - Oct 2007

  Maintained vendor relations, company HR intranet site, and training documentation. Planned all company events to include company training seminars with external customers. Managed executive's international and domestic travel. Worked closely with the Marketing director on inventory management. Selected Contributions: Researched local vendors and negotiated contracts which reduced our total overhead by $5,000 a year.



JT Concrete

• Office Manager

  • Jan 2001 - Jan 2005

  Processed payroll, A/R, A/P, collections, EFPTS taxes, Employee Simple IRA, legal government contracts, liens toward negligence contracts and insurance premiums. Created advertisement logos for company vehicles and employee business cards. Implemented new software/processes/procedures that increased company efficiency. Reviewed/Presented proposals to potential customers. Selected Contributions: Main contact while executives were out of town or away from the office. Recognized by… Show more Processed payroll, A/R, A/P, collections, EFPTS taxes, Employee Simple IRA, legal government contracts, liens toward negligence contracts and insurance premiums. Created advertisement logos for company vehicles and employee business cards. Implemented new software/processes/procedures that increased company efficiency. Reviewed/Presented proposals to potential customers. Selected Contributions: Main contact while executives were out of town or away from the office. Recognized by executives for the implementation of payroll software that saved the company $2,500 (annually) in operational costs and reduced resource time spent. Available for Relocation & Travel Show less



World Savings Bank

• Teller/Customer Service Representative

  • Dec 1995 - Oct 1998

  First customer contact. Strong customer contact via telephone and in-house. Up sold customer to various savings/checking accounts as well as CDs ect... Trained employees on new computer system. Total cash transactions balanced on regular basis.