Experience

Safe Harbor Behavioral Care

• United States
• Mental Health Care
• 1 - 100 Employee

• Intake Coordinator

  • Mar 2023 - Present



T. Rowe Price

• United States
• Financial Services
• 700 & Above Employee

• Writer

  • Aug 2022 - Mar 2023



Performance Dynamics

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Financial Client Services Representative

  • Aug 2022 - Mar 2023

  Worked for Performance Dynamics as a contractor for T. Rowe Price. My main role was answering emails from clients about various finance-related inquiries. Worked for Performance Dynamics as a contractor for T. Rowe Price. My main role was answering emails from clients about various finance-related inquiries.



Performance Dynamics

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Financial Client Services Representative

  • Nov 2021 - Feb 2022



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Assistant/Phone Agent

  • Jan 2021 - Nov 2021

  Worked remote as a call center agent and HR Assistant for Amazon’s COVID Resource Center as a contracted worker through Apex Systems. I processed leave of absence claims for COVID-19 related reasons and worked as a phone agent to help fellow Amazonians navigate through receiving the COVID vaccine or initiating leaves of absences. Worked remote as a call center agent and HR Assistant for Amazon’s COVID Resource Center as a contracted worker through Apex Systems. I processed leave of absence claims for COVID-19 related reasons and worked as a phone agent to help fellow Amazonians navigate through receiving the COVID vaccine or initiating leaves of absences.



Murphy Financial Group

• Sykesville, Maryland, United States

• Administrative Assistant

  • Aug 2020 - Dec 2020

  Assisting life insurance financial advisor in administrative tasks that included: checking in with current clients to make sure their life insurance is still up to date, or if they have any questions Made outbound sales calls to individuals who responded to advertisements about life insurance Creating mass emails utilizing ConstantContact to keep current clients up to date on new offers Assisting life insurance financial advisor in administrative tasks that included: checking in with current clients to make sure their life insurance is still up to date, or if they have any questions Made outbound sales calls to individuals who responded to advertisements about life insurance Creating mass emails utilizing ConstantContact to keep current clients up to date on new offers



Gladstone Psychiatry & Wellness

• Baltimore, Maryland Area

• Patient Services Call Center Representative

  • Oct 2018 - Nov 2019

  Conducted daily tasks in a high call volume center which included: • adding demographic and insurance information to book new patients, • checking insurance eligibility • booking, rescheduling, and canceling appointments • conducting reminder calls for new patients every day Conducted daily tasks in a high call volume center which included: • adding demographic and insurance information to book new patients, • checking insurance eligibility • booking, rescheduling, and canceling appointments • conducting reminder calls for new patients every day



Athlon Advisors

• United States
• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2018 - May 2019

  Assisted life insurance financial advisor in administrative tasks that included: • checking in with current clients to make sure their life insurance is still up to date, or if they have any questions • Assisted in keeping client information organized by using spreadsheets • Made outbound sales calls to individuals who responded to advertisements about life insurance • Created mass emails utilizing ConstantContact to keep current clients up to date on new offers Assisted life insurance financial advisor in administrative tasks that included: • checking in with current clients to make sure their life insurance is still up to date, or if they have any questions • Assisted in keeping client information organized by using spreadsheets • Made outbound sales calls to individuals who responded to advertisements about life insurance • Created mass emails utilizing ConstantContact to keep current clients up to date on new offers



Potomac Community Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Case Manager/Care Coordinator

  • May 2017 - Oct 2017

  Represented and advocated for adults and children with mental illnesses, and completed tasks that included: • Assisting impoverished adult clients with obtaining benefits, such as food stamps, social security, and housing • Transported adult clients to various appointments, such as job interviews and doctor appointments • Advocated for child clients in a school setting, such as attending IEP meetings with parents to make sure the child gets necessary accommodations • Completed electronic paperwork at the end of each day Show less



Mosaic Community Services

• United States
• Mental Health Care
• 100 - 200 Employee

• Residential Counselor

  • Mar 2016 - Feb 2017

  Supervised adults with mental illnesses in a group home setting, and completed tasks that included: • Monitoring clients medication intake every day • Assisting clients with learning how to become more independent and meet their personal goals • Transporting clients to various obligations, such as doctor appointments or employment opportunities • Completed electronic paperwork at the end of each day Supervised adults with mental illnesses in a group home setting, and completed tasks that included: • Monitoring clients medication intake every day • Assisting clients with learning how to become more independent and meet their personal goals • Transporting clients to various obligations, such as doctor appointments or employment opportunities • Completed electronic paperwork at the end of each day