Experience

The Orden Company, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • Aug 2023 - Present



Link Logistics

• United States
• Real Estate
• 700 & Above Employee

• Senior Property Manager

  • Sep 2022 - Aug 2023

• Real Estate Manager

  • Sep 2020 - Sep 2022



Irvine Company

• United States
• Real Estate
• 700 & Above Employee

• Assistant Manager, Operations

  • May 2016 - Sep 2020

  Responsible for operation of 1.3 million square feet of Campus, Mid-Tech Manufacturing and Low Rise office space, both NNN and FSG.Manage new suite construction, tenant improvement, restoration, and alterations process.Manage service providers to ensure top quality work is performed in compliance of the contract and in a timely manner.Review and audit deal sheets and lease abstracts.Coordinate customer move-in and move-outs.Enforce the terms and conditions of the lease.Responsible for directing resources to handle all customer requests and issues.Develop and maintain detailed property budgets and forecasts on property expenses and capital expenditures.Prepare customer CAM estimates and year-end reconciliations.Manage financials to established budget and forecast. Provide monthly analysis and explanation of variances. Show less

• Senior Associate

  • Jan 2014 - Apr 2016

  Resolve customer service calls and requests as necessary; including calls escalated from Associate level as needed.Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.Maintain vacant suites and marketing materials as needed.Participate in Landscape and Janitorial Walks to ensure property appearance is in accordance with all building standards.Prepare and distribute customer billing (monthly or off-cycle as needed).Perform accounts receivable/payable tracking and communication of delinquencies to Operations Manager. Print and review financial reports for Operations Manager; identifies and resolve outstanding issues.Assist in preparing property and portfolio contracts, both routine and special projects.Ensure compliance of vendor contracts (e.g., maintenance, landscape, waste removal, pest control).Review, audit, collect customer insurance certificates, and maintain compliance.Assist Operations Manager with customer move-ins and move-outs.Ensure rent is billed to the customer correctly, including pro-rations, common area maintenance, tax and insurance.Review and approve customer lease profiles.Maintain and update various databases, spreadsheets, and directories.Assist Operations Manager with Business Plan preparation.Assist Operations Manager with review and distribution of CAM Reconciliations and Estimates.Assist with submissions to Design Review Team.Assist operations management team in facilitating customer events.Initiate special projects for team.Create general notices to customers as needed.Coordinate tenant improvements such as paint and carpet.Issue purchase orders; maintain Purchase Order log. Show less

• Associate

  • Jan 2012 - Jan 2014

  Resolve customer service calls and requests.Answer phone, distribute mail and prepare email and regular mail. Create general notices and communications to customers.Monitor all customer service requests to ensure timely and efficient resolution.Support Senior Associate with accounts payable and accounts receivable.Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.Complete all general filing (electronic or paper).Coordinate Conference Center usage.Assist with move-ins and move-outs.Update various databases, spreadsheets, and directories.Review, audit, collect customer insurance certificates, and maintain compliance.Maintain vacant suites and marketing materials.Assist operations management team in facilitating customer events.Provide administrative support to operations team as needed. Show less

• Leasing Consultant

  • Jul 2010 - Dec 2011

  Handle incoming sales by phone, e-mail and on-line chat; manages follow-up on all requests.Utilize call performance guidelines to Engage, Discover, Build Value, and Advance each prospective resident calling in until they have set an appointment, found a home within our portfolio or decide not to move.Input all activity and customer information into company provided databases in a timely and accurate manner.Provide information regarding specific communities as well as services offered with the goal of generating leases to the sites.Attend meetings (as needed) with the site associates, conduct onsite visits & neighborhood tours to maximize consulting capabilities and sales opportunities.Stay up-to-date with promotions and/or leasing incentives.Demonstrate the ability to work in a team environment, supporting other team members to exceed customer expectations and sales goals.Utilize the computer system to manage customer details, and ensure accuracy of data on a regular basisProvide accurate information to residents and prospects in a courteous manner; fill all reasonable requests or requirements.Display a high level of integrity and professionalism at all times in dealing with residents, prospects, employees and outside contacts.Be knowledgeable of the Affordable Housing Program.Perform tasks and projects as needed.Maintain the company’s customer service and sales standards while embodying the mission, vision, and values of the division on a daily basis. Show less



CHANEL

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Make-up Artist

  • 2001 - Apr 2016