Owner

• Apr 2021 - Present

Office Manager

• Sep 2018 - Aug 2020

- Analyze business trends and root causes to make district-wide recommendations for strategy changes to drive results, report findings, and summarize results - Managed organization of district-wide harassment training, Payroll Labor Model, and Shop Manager training roll-outs. - District-wide Shop Manager engagement to ensure task compliance, payroll management, conference call content and facilitation - Analyze business trends and root causes to make district-wide recommendations for strategy changes to drive results, report findings, and summarize results - Managed organization of district-wide harassment training, Payroll Labor Model, and Shop Manager training roll-outs. - District-wide Shop Manager engagement to ensure task compliance, payroll management, conference call content and facilitation

Store Manager

• Aug 2016 - Sep 2018

Responsible for managing daily store operations. Guide, direct, and support the store staff to create and maintain the Company’s high standards. Responsible for leading all activities required to achieve store goals including store sales performance, personnel management, customer service, merchandise presentation, loss prevention, expense control, and routine overall store administration. - Engage in sales and customer service activities to promote store sales and achieve set goals for the store - Train and hold associates accountable for the proper presentation of merchandise - Greet and assist customers as necessary to meet service standards and sales goals - Resolve customer service issues, using discretion to balance customer satisfaction and company interests - Manage and motivate staff to achieve planned sales results - Interview, recruit, and hire qualified job candidates - Communicate job expectations and performance goals and standards - Train employees in product knowledge, service standards, and sales techniques appropriate for the employee’s job - Delegate duties among the employees - Conduct training programs on such topics as diversity, sexual harassment, and other defined curriculum - Plan, monitor, and appraise performance results; recommend merit increases with guidance from Regional Managers - Appraise and evaluate employee productivity and efficiency for the purpose of recommending promotions or other changes in status - Perform annual, monthly, and weekly reviews of employees - Resolve disputes between employees; handle complaints and grievances - Coach, counsel, and discipline employees - Perform administrative and operational responsibilities as designated in the Store Operations Manual. - Process HR paperwork, including payroll and other personnel forms - Maintain employee productivity, sales, and piercing records for use in supervision or control - Provide store support when associates are not available or the store is short of staff

Interior Designer

• Sep 2015 - May 2016

Sales driven position focusing on in-home designs created to maximize the living space of individual clients. Heavy focus on the sales process, including; discovering the needs of clients via dominant buying motive assessments, creating a desire both in the product and my personal design services, managing individual customer’s design budgets to achieve goals, as well as closing the sale by fulfilling the customer’s needs. This customer service based position also included managing each client’s expectations, and fulfilling the needs of the customer with the Talsma Family Focus, as well as going above and beyond to not only care for the customer’s current order, but also to ensure a return guest who would recommend my services to others.

Customer Experience Supervisor

• Jul 2014 - Dec 2015

Responsibilities Developed and implemented a system of scheduling brand associates that not only recognized individuals based on performance, but also rewarded associates for that performance. Utilize my skills in interviewing, networking, and recruiting to build and maintain staff. Successfully on-boarded new associates and worked with individuals to acclimate them to the GAP inc. culture. Daily tasks include setting up goals and driving brand credit card performance, setting up sales goals and key performance indicators, driving results and business with a focus on gross margin, managing supply order, scheduling and maintaining payroll budget, manage cash/change on hand and safe fund, managed and reported on Customer Experience Survey and the overall store experience for the customer, maintain core and seasonal staff as well as developing a bench of potential candidates for both management and associate positions. Accomplishments Began to achieve store's monthly sales goal the first month I started working with Banana, an accomplishment that hadn't been achieved for two years previously. Became the highest producing Banana Card sales associate after one month. Highest ranked Service Leader for the month of September 2014 due to highest volume, highest conversion, and highest Average Dollar per Transaction indicators.

Sales Supervisor

• Dec 2012 - Dec 2013

Partnered with management team to train, develop, and educate sales staff on the Michael Kors “Jet Set Lifestyle” a selling technique developed by Michael in order to facilitate a customer focused sales atmosphere Partnered with management team to train, develop, and educate sales staff on the Michael Kors “Jet Set Lifestyle” a selling technique developed by Michael in order to facilitate a customer focused sales atmosphere

Assistant Manager

• Jul 2010 - Jul 2011

Traveled to San Francisco and Boston for comprehensive classes on skin care, skin physiology, makeup, makeup application, nail care, hair care, and smile care. Trained in full face makeup, application of false eye lashes, and appropriate care for tools of the trade. Partnered with other managers across the country and in Canada to train, develop, and educate sales staff on appropriate selling technique for Sephora, a brand of LVMH. Achieved a 14% increase in sales to LY. Coached management staff on efficient use of payroll and how to manage a budget. District recognition for teamwork and attention to detail pertaining to selling to clients. Won four awards from Sephora for highest sales increase in the district, regions, or group division. Developed and ran store contests to increase and drive sales associate productivity. Decreased shrink percentage, and increased store profit and penetration in one year. Developed and facilitated selling technique education which was implemented by the district and increased positive client feedback for the entire district.

Assistant Manager

• Jul 2007 - Jun 2010

Created and facilitated sales education projects successfully for three years for Coach, a luxury brand retail store specializing in high end handbags, leather goods, and accessories. Won many prestigious awards from Coach for recognition of top sales volume and sales indicators. Wrote accurate and developing reviews for sales staff twice a year to encourage progress in sales and service as well as business acumen. Presented detailed information to sales staff in a clear, systematic manner. Maintained low employee turnover, accurate budget management, and exceptional payroll efficacy.