Heather Santa, MS, MA
Program Manager at University of Pittsburgh- Claim this Profile
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Bio
Credentials
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Communicating about Culturally Sensitive Issues
LinkedInApr, 2021- Nov, 2024 -
Delegating Tasks
LinkedInFeb, 2021- Nov, 2024 -
Decision-Making in High-Stress Situations
LinkedInAug, 2020- Nov, 2024 -
Credly Member (Credly)
CredlySep, 2016- Nov, 2024
Experience
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University of Pittsburgh School of Pharmacy
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United States
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Higher Education
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1 - 100 Employee
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Program Manager
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Feb 2021 - Present
- Manages daily operations for eight federally funded programs aimed at increasing access to treatment for individuals with substance use disorders, improving healthcare sites’ capacity to address patient substance use, and enhancing patient adherence and retention in treatment.- Collaborates with a variety of healthcare sites and interdisciplinary stakeholders to support optimization of patient care provision.- Secures funding for projects through the development of successful grant applications.- Manages a team of 4-5 staff to ensure high quality project deliverables and supportive technical assistance to external stakeholders.- Provides direct supervision, performance management, training, and skill development for team members.- Oversees development of clinical and educational resources for healthcare professionals and patients.- Manages trainings for healthcare professionals to facilitate ongoing efforts to address patient substance use and connection to treatment.- Leads project evaluation, including data collection, management, analysis, and reporting to external partners and funders.- Identifies and mitigates barriers to successful project completion and utilizes lessons learned for continuous quality improvement toward project goals.- Develops strategic and sustainability plans for implementing evidence-based services to address substance use at project sites.- Leads dissemination of project findings and best practices through publications, posters, and conferences.- Collaborates with project site IT teams to modify electronic health record systems to increase service provision and enhance evaluation of patient services. Show less
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Research Specialist
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Sep 2016 - Jan 2021
- Communicate and collaborate with interdisciplinary healthcare professionals, administrators, and health system personnel on project related to substance use education and prevention.- Evaluate new research related to substance use and SBIRT (Screening, Brief Intervention, and Referral to Treatment) to disseminate new findings through training and implementation efforts.- Conduct trainings and provide technical assistance to project partners to facilitate ongoing practice of SBIRT. - Prepare grant proposals for submission through literature reviews, content development, and assembly of resources.- Develop health education materials for patients and healthcare providers.- Lead data collection and management efforts for projects in pharmacy, primary care, and emergency department settings.- Analyze and interpret qualitative and quantitative data collected during SBIRT implementation efforts.- Develop scientific reports to communicate results to internal and external stakeholders.- Disseminate research findings through publications and conferences on best practices to address substance use. Show less
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Chatham University
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United States
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Higher Education
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400 - 500 Employee
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Teaching Assistant
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Aug 2015 - May 2016
- Served as a Teaching Assistant for the Department of Biology.- Responsible for managing two undergraduate biology courses.- Collaborated with lead instructor to recognize issues students are facing and recommended solutions.- Tutored students one-on-one to enhance their learning process.- Prepared lecture notes, study guides, and PowerPoints.- Ensured accuracy of course grade book and managed course materials online.- Instructed classes of +50 students through lecture style presentations. Show less
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Graduate Ambassador
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Aug 2014 - Aug 2015
- Served as a Graduate Ambassador for the Admissions Department.- Informed +200 prospective graduate students about academic programs, student life, Chatham University, and the Pittsburgh community.- Coordinated over 50 recruitment activities and campus tours. - Provided peer support to current and prospective graduate students by helping them navigate academic programs and requirements.- Monitored university Campusvue databases and ensured accuracy of student records.- Provided assistance in a courteous and professional manner via in-person and telephone.- Organized and executed open houses and large events throughout the academic year. Show less
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Butler Jr Tennis Program
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Butler, PA
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Summer Tennis Instructor
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Jun 2014 - Aug 2014
Taught the fundamentals of tennis, demonstrated skills for game improvement, and coached children from grades 1st-12th. Taught the fundamentals of tennis, demonstrated skills for game improvement, and coached children from grades 1st-12th.
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Westminster College (PA)
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United States
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Higher Education
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200 - 300 Employee
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Teaching Assistant
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Aug 2010 - May 2014
- Served as a Teaching Assistant in the Department of Chemistry. - Prepared equipment and chemicals for lab sessions ranging from basic to advanced levels of chemistry. - Assisted students in carrying out laboratory experiments through a safe, instructive environment. - Maintained laboratory environment through chemical and equipment cleaning. - Responsible for documenting various chemical compounds and lab equipment available in the department. - Served as a Teaching Assistant in the Department of Chemistry. - Prepared equipment and chemicals for lab sessions ranging from basic to advanced levels of chemistry. - Assisted students in carrying out laboratory experiments through a safe, instructive environment. - Maintained laboratory environment through chemical and equipment cleaning. - Responsible for documenting various chemical compounds and lab equipment available in the department.
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Education
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2015 - 2016
Chatham University
Master’s Degree, Human Biology -
2014 - 2015
Chatham University
Master’s Degree, Psychology -
2010 - 2014
Westminster College (PA)
Bachelor's Degree, Neuroscience
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