Experience

AVIV
• Sweden
• Real Estate
• 1 - 100 Employee
• Assistant Director of Operations

  • Sep 2022 - Present


CET Group Co., Ltd.

• China
• Retail Office Equipment
• 1 - 100 Employee

• Customer Care Manager

  • Jan 2019 - Aug 2023

  -Support all North America Sales Managers with all customer related matters such as replying to any inquiry and quote requests, product stock check, and tracking information if needed; completing the order process and handling all aspects of customer relations and services; creating RMAs and resolving customer complaints;-Serve all North American customers by providing product information and services available;-Educate all North American customers with CET USA’s terms and policies; -Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.-Represent CET in a positive and professional manner by working with all personnel and outside contacts; -Help sales team to achieve company goals by building customer relationship and exceeding their expectations; -Constantly obtain updated knowledge about products, market and competition;-Assist Sales to identify opportunities;-Assist Sales teams with specific product promotions;-Assist Sales reps with their backorders report process when needed. -Provide feedback to sales team as needed to ensure strategical planning and opportunities; Show less

• Account Manager - North America

  • Apr 2016 - Aug 2023

  • Responsible for maintaining existing accounts and account development within assigned territories• Develop and strengthen customer relations through direct, phone, and email conversations • Perform market research to help determine new opportunities, outperform competition and develop new products• Provide constant feedback to team members to implement sales plans strategically• Identify and resolve customer complaints professionally to mutual satisfaction• Processing financial transactions for large-sum accounts and managing overdue payments • Recommend customer pricing eligibility to management based on purchase volume • Sent daily invoices with order totals and shipping information for all customers• Ensure accuracy of every sales order to original purchase order Show less

• Customer Service Representative

  • Dec 2014 - Mar 2016



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2011 - Jan 2015

  - Ensure representation of the Gap brand by consistently providing customer service above and beyond expectations. -Inform customers on saving opportunities and advise style and product selection. -Maintain store appearance while ensuring all customers receive a high level of service. -Understand product and fashion trends to assist customers and maximize opportunities. -Complete register sale and return transactions and process new Gap brand credit card applications. -Help maintain sales goals in fast paced environment for highest volume store in district. Show less