Heather Rose, MBA
Corporate Director, Business Development at Vanguard Resources, Inc.- Claim this Profile
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Gina Marie Rodriguez
I have worked with Heather at two different companies. I am honored to offer only the highest recommendation for her. Heather is the epitome of a Servant Leader. She is unparalleled in self-motivation, efficiency, and dependability. Heather dedicates herself to the enrichment of the company and the well-being of her employees. She is one of the best I have worked with when it comes to thinking strategically in building a culture that enriches the employees without hindering quality and bottom line results. She works diligently, is smart, forward-looking, and an outstanding human, employee, and boss. I believe she would be an outstanding asset to any company that is looking for a loyal, hardworking, honest, and outstanding leader.
Timothy G. Chester
Accomplishment is the phrase that comes to mind when I think about Heather. I’ve had the pleasure of knowing Heather for 2 years, during which she was a Director in the Customer Contact Center at The Scooter Store. Above all, I was impressed with Heather’s ability to get the employees to buy into and achieve goals that were set for the Department. And, of course, her Positive attitude. Heather would be a true asset for any positions requiring, Teamwork, Servant Leadership and Authenticity and comes with my heartfelt recommendation.
Gina Marie Rodriguez
I have worked with Heather at two different companies. I am honored to offer only the highest recommendation for her. Heather is the epitome of a Servant Leader. She is unparalleled in self-motivation, efficiency, and dependability. Heather dedicates herself to the enrichment of the company and the well-being of her employees. She is one of the best I have worked with when it comes to thinking strategically in building a culture that enriches the employees without hindering quality and bottom line results. She works diligently, is smart, forward-looking, and an outstanding human, employee, and boss. I believe she would be an outstanding asset to any company that is looking for a loyal, hardworking, honest, and outstanding leader.
Timothy G. Chester
Accomplishment is the phrase that comes to mind when I think about Heather. I’ve had the pleasure of knowing Heather for 2 years, during which she was a Director in the Customer Contact Center at The Scooter Store. Above all, I was impressed with Heather’s ability to get the employees to buy into and achieve goals that were set for the Department. And, of course, her Positive attitude. Heather would be a true asset for any positions requiring, Teamwork, Servant Leadership and Authenticity and comes with my heartfelt recommendation.
Gina Marie Rodriguez
I have worked with Heather at two different companies. I am honored to offer only the highest recommendation for her. Heather is the epitome of a Servant Leader. She is unparalleled in self-motivation, efficiency, and dependability. Heather dedicates herself to the enrichment of the company and the well-being of her employees. She is one of the best I have worked with when it comes to thinking strategically in building a culture that enriches the employees without hindering quality and bottom line results. She works diligently, is smart, forward-looking, and an outstanding human, employee, and boss. I believe she would be an outstanding asset to any company that is looking for a loyal, hardworking, honest, and outstanding leader.
Timothy G. Chester
Accomplishment is the phrase that comes to mind when I think about Heather. I’ve had the pleasure of knowing Heather for 2 years, during which she was a Director in the Customer Contact Center at The Scooter Store. Above all, I was impressed with Heather’s ability to get the employees to buy into and achieve goals that were set for the Department. And, of course, her Positive attitude. Heather would be a true asset for any positions requiring, Teamwork, Servant Leadership and Authenticity and comes with my heartfelt recommendation.
Gina Marie Rodriguez
I have worked with Heather at two different companies. I am honored to offer only the highest recommendation for her. Heather is the epitome of a Servant Leader. She is unparalleled in self-motivation, efficiency, and dependability. Heather dedicates herself to the enrichment of the company and the well-being of her employees. She is one of the best I have worked with when it comes to thinking strategically in building a culture that enriches the employees without hindering quality and bottom line results. She works diligently, is smart, forward-looking, and an outstanding human, employee, and boss. I believe she would be an outstanding asset to any company that is looking for a loyal, hardworking, honest, and outstanding leader.
Timothy G. Chester
Accomplishment is the phrase that comes to mind when I think about Heather. I’ve had the pleasure of knowing Heather for 2 years, during which she was a Director in the Customer Contact Center at The Scooter Store. Above all, I was impressed with Heather’s ability to get the employees to buy into and achieve goals that were set for the Department. And, of course, her Positive attitude. Heather would be a true asset for any positions requiring, Teamwork, Servant Leadership and Authenticity and comes with my heartfelt recommendation.
Experience
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Vanguard Resources, Inc.
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United States
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Facilities Services
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1 - 100 Employee
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Corporate Director, Business Development
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May 2021 - Present
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Caprice Productions, Inc.
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United States
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Advertising Services
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1 - 100 Employee
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Executive Director
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Mar 2019 - Mar 2020
Caprice Productions, Inc., a San Antonio, Texas-based company, manages online and on-site company stores, company uniform programs, and provides high-quality, branded promotional products, employee incentives, awards, Fiesta Medals, safety incentives and corporate gifts for our clients. During our 25 years in business, Caprice Productions has earned a reputation for excellence and an unwavering commitment to customer service in maximizing your brand recognition. Caprice Productions maintains a spacious warehouse, an attractive showroom, and operates its own in-house embroidery department. From concept development to sourcing to shipment and fulfillment, our experienced team is with you every step of the way. Our clients include: University Health System, Toyota Motor Mfg Texas., Edwards Aquifer Authority, Texas State University, Frost Bank, Bibliotech, VIA Metropolitan Transit, UTSA, Aerotek, Brandt, City of San Antonio, and Pearl Brewery. What We Value: Honesty, Integrity, Teamwork, Communication, Quality Products, Customer Satisfaction Offices in San Marcos, and San Antonio Certified: HUB, SBE, WBE, DBE, WBENC https://www.capriceinc.com https://www.FiestaMedalsSanAntonio.com http://eventdisplaysoftexas.com Show less
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The Coca-Cola Company
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United States
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Food and Beverage Services
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700 & Above Employee
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Area Sales Manager
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Sep 2015 - Mar 2017
Provide visionary change management leadership for San Antonio & surrounding Home Market area. Responsible for developing 2 Sales Development Managers, 2-3 District Sales Managers with teams totaling 30+ employees whose combined annual sales exceeds $85 million annual Revenue while servicing over 2,500 customers. Responsible for the execution of all regions for both Large and Small format stores with local, regional, and national assigned accounts. Provide visionary change management leadership for San Antonio & surrounding Home Market area. Responsible for developing 2 Sales Development Managers, 2-3 District Sales Managers with teams totaling 30+ employees whose combined annual sales exceeds $85 million annual Revenue while servicing over 2,500 customers. Responsible for the execution of all regions for both Large and Small format stores with local, regional, and national assigned accounts.
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HD Supply
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United States
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Wholesale
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700 & Above Employee
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Customer Care Manager - Web Support & Specialty Teams
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Apr 2013 - Jun 2015
Responsible for maximizing contact center operations for web support, & other specialized teams (healthcare & hospitality) in multiple locations in order to develop operational standards, coordinate department activities, increase efficiency, and identify and implement process changes. Collaborated with both eBusiness & Customer Service to identify ways to better meet & exceed customer's web ordering needs interfacing with multiple systems throughout the organization. Responsible for maximizing contact center operations for web support, & other specialized teams (healthcare & hospitality) in multiple locations in order to develop operational standards, coordinate department activities, increase efficiency, and identify and implement process changes. Collaborated with both eBusiness & Customer Service to identify ways to better meet & exceed customer's web ordering needs interfacing with multiple systems throughout the organization.
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The Scooter Store
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United States
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Medical Equipment Manufacturing
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300 - 400 Employee
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Senior Director of Customer Contact Center
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2012 - Mar 2013
THE SCOOTER STORE, New Braunfels, TX 2000- -- March 2013 Director of Customer Call Center (2012-2013) promoted to assume responsibility of all Marketing Response Inbound, Non-Marketing Outbound, and Customer Support activity for entire 400+ person Customer Call Center.
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Director of Sales
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Jul 2009 - Sep 2012
Director of Sales (2009-2012) promoted to assume responsibility for the overall coordination of the organization’s sales activity, which included functional management and team leadership. Researched, identified, and implemented the optimum sales process solutions for a constantly evolving marketplace.
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Sales Team Manager
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2007 - 2009
Sales Team Manager (2007-2009) recruited by the two Executive Vice Presidents of Sales to manage the sales pipeline and selling cycle of the sales team, which resulted in balanced performance and achievement of forecasted revenue targets. Served as both a manager and coach to encourage employee engagement and productivity. Utilized call quality and system tools to provide one-on-one training.
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Customer Care Manager
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Feb 2007 - Oct 2007
Customer Care Manager (2007) recruited by the Senior Vice President of Customer Call Center to spearhead the call center while managing a team of inbound representatives. Cultivated relationships between the Sales Team and Customer Call Center in support of a seamless client service experience. Oversaw all call center operations to achieve call quality metrics, maximize lead transfers and identify revenue opportunities.
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Account Manager
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Apr 2000 - Dec 2006
Responsible for obtaining all medical documentation from Physician's offices for Medicare beneficiaries. Initial CRM intake through entire sales process to billing completion. ICD-9 code, compliance training, & insurance verification. President's Circle Award 2001-2005. Top referral generator 2001-2004.
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Education
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2002 - 2006
University of the Incarnate Word
MBA, Master of Business Administration -
1998 - 2001
The University of Texas at San Antonio
BBA, Marketing
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