Experience

UCF College of Medicine

• United States
• Higher Education
• 1 - 100 Employee

• Mental Health Clinician

  • Jan 2021 - Present



BetterHelp

• United States
• Mental Health Care
• 700 & Above Employee

• Online Counselor

  • Feb 2020 - Jan 2021

  • Provides telehealth to clients and couples via video, phone, and chat sessions. • Manages caseload of approximately 20 clients, with 15-20 50-minute appointments per week. • Continues ongoing therapeutic messaging for caseload through HIPAA secure platform. • Assesses clients for suitability for online therapy based on questionnaires. • Works with clients around the world from diverse cultural backgrounds. • Utilizes Microsoft Office for organization of notes and resources. • Develops interdisciplinary treatment plans, including Solution-Focused and Cognitive Behavioral per individual and couple. Show less



Center for the Healing Arts

• Winter Park, FL

• Licensed Psychotherapist

  • May 2014 - Sep 2019

  Heather Rashal is no longer affiliated with Center for the Healing Arts or CSCF. • Provided individual, couples, and family therapy to adults and adolescents. • Followed state regulation to maintain licensure, obtaining CEUs, and ongoing training. • Managed caseload of approximately 50 clients, with up to 22 60-minute appointments per week. • Created customized treatment plans utilizing science-based mental health theories and researching the DSM 5 for clients with mental health disabilities and disorders. • Recorded notes and organized files for caseload, including diagnoses and insurance billing. • Provided crisis intervention, de-escalation, Baker Acts, and DCF calls when necessary. • Collaborated with professionals within the medical community to assist in clients’ continuity of care. • Attended regular staffing meetings with group practice to assist in case management and problem-solving. Show less



New Horizons; Center for Drug Free Living

• East River High School

• Mental Health Counseling Intern

  • Aug 2013 - Apr 2014

  • Provided individual and group counseling services to at-risk youth. • Assisted clients with developing coping and life skills. • Focused on drug prevention and intervention with multidisciplinary approach to therapy. • Communicated and coordinated care for students with teachers and staff. • Provided individual and group counseling services to at-risk youth. • Assisted clients with developing coping and life skills. • Focused on drug prevention and intervention with multidisciplinary approach to therapy. • Communicated and coordinated care for students with teachers and staff.



Women's Residential Seminole; Center for Drug Free Living

• Casselberry, FL

• Counseling Intern/ Pre-practicum Intern

  • Apr 2012 - Mar 2014

  • Committed 100 hours to the facility through observing sessions, co-facilitating group counseling, and providing individual attention to clients between sessions. • Assisted counselors in reviewing client progress following group sessions. • Facilitated group sessions and activities. • Committed 100 hours to the facility through observing sessions, co-facilitating group counseling, and providing individual attention to clients between sessions. • Assisted counselors in reviewing client progress following group sessions. • Facilitated group sessions and activities.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• eCommerce Sales and Service

  • May 2010 - Aug 2013

  Supported guests using the Walt Disney World website through Live Chat, over the phone through the Internet Help Desk, and via email. Built rapport via communication methods to assist guests with planning vacations, and resolving technical issues with the website. Supported guests using the Walt Disney World website through Live Chat, over the phone through the Internet Help Desk, and via email. Built rapport via communication methods to assist guests with planning vacations, and resolving technical issues with the website.



Farmworker Association of Florida

• Apopka, FL

• Pre-practicum Intern

  • Oct 2012 - Mar 2013

  Social Justice advocacy for farmworker rights. Event Planning/ Facilitation. Social Justice advocacy for farmworker rights. Event Planning/ Facilitation.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Vacation Planning

  • Nov 2007 - Nov 2009

  Quickly built rapport with guests planning vacations to the Walt Disney World theme parks to provide the ideal savings and experience. Quickly built rapport with guests planning vacations to the Walt Disney World theme parks to provide the ideal savings and experience.