Experience

Homestead Funding Corp. NMLS#3232

• United States
• Financial Services
• 200 - 300 Employee

• Mortgage Loan Processor

  • Aug 2020 - Present



MIDFLORIDA Credit Union

• United States
• Banking
• 300 - 400 Employee

• Mortgage Loan Processor

  • May 2019 - Aug 2020



Clayton Holdings LLC

• Riverview, FL

• TRID Compliance QC Underwriter

  • Oct 2017 - May 2019

  Analyzing loans from a sample size to ensure compliance to client policies/procedures as well as federal regulations. I use multiple servicer systems, documents and knowledge of servicing best practices in accordance to new regulations governing national servicing standards. After the review of the loans, coaching feedback is sent to the Underwriter to ensure their understanding of their error and how to increase quality of work and ensure meeting production standards. Reviews of client's… Show more Analyzing loans from a sample size to ensure compliance to client policies/procedures as well as federal regulations. I use multiple servicer systems, documents and knowledge of servicing best practices in accordance to new regulations governing national servicing standards. After the review of the loans, coaching feedback is sent to the Underwriter to ensure their understanding of their error and how to increase quality of work and ensure meeting production standards. Reviews of client's feedback and additional documents sent by the client to clear all compliance issues found during the review and providing any additional feedback to the client to ensure accuracy. Show less Analyzing loans from a sample size to ensure compliance to client policies/procedures as well as federal regulations. I use multiple servicer systems, documents and knowledge of servicing best practices in accordance to new regulations governing national servicing standards. After the review of the loans, coaching feedback is sent to the Underwriter to ensure their understanding of their error and how to increase quality of work and ensure meeting production standards. Reviews of client's… Show more Analyzing loans from a sample size to ensure compliance to client policies/procedures as well as federal regulations. I use multiple servicer systems, documents and knowledge of servicing best practices in accordance to new regulations governing national servicing standards. After the review of the loans, coaching feedback is sent to the Underwriter to ensure their understanding of their error and how to increase quality of work and ensure meeting production standards. Reviews of client's feedback and additional documents sent by the client to clear all compliance issues found during the review and providing any additional feedback to the client to ensure accuracy. Show less



H&R Block

• Tampa, Florida

• Tax Specialist

  • Jan 2010 - May 2019

  Prepare 100+ personal and business tax returns each year with high levels of proficiency and customer service. Prepare 100+ personal and business tax returns each year with high levels of proficiency and customer service.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Foreclosure Rep

  • May 2011 - Oct 2017

  Create and manage the flow of attorney requested affidavits. Collaborate with team members to ensure government and attorney timelines are met. Identify, review and clear any and all exceptions that delay the foreclosure process prior to signing affidavits. Liaison to attorneys to ensure all required information is available for review. Researching escalated issues for attorneys and in-house personnel. Manage the flow of escalated request

• Optional Insurance Research

  • Apr 2007 - Apr 2011

  Insurance researching for internal and external customers involving payment, movement, restructures, CBR review insurance reinstatements or partial/full cancellations, claim status updates, claim benefits processing, and Lender Placed Hazard Insurance on multiple systems. Open corresponding with internal and external vendors.

• Telesales QAC Auditor

  • Apr 2007 - Jul 2007

  Audited files and calls to insure adherence of compliance guidelines for local, state and federal regulations, printed and mailed RESPA

• Compliance Review

  • Mar 2006 - Apr 2007

  Obtains necessary information to process and complete mortgage loan files, by verifying all documentation is accuracy, complete, and comply with Federal and State Guidelines, correspond with external and internal customer’s to obtain missing information

• Loan Servicing Specialist Lead

  • May 2005 - Mar 2006

  Exporting pools to pricing, daily production for staff, preparing end of the month spreadsheets, managing the flow of Due Diligence sheets, correspondence with underwriters to obtain missing key information, open communication with Pricing, Underwriters, Sales

• Loan Servicing Specialist

  • Feb 2005 - May 2005

  Keying due diligence information into system of record for turn downs and approvals performing quality check phoning underwriters to supply answers for missing key information