Sales Trainer for Northwest Region

• Feb 2023 - Present

Marketing Director

• Jan 2022 - Present

Director of Engagement

• Dec 2020 - Aug 2021

Directed team of five engagement team members and collaborated with them to build a company wide program adaptable to different cognitive levels and covering overall health and wellness through activities that build deep connections, provide purpose, inspire joy, and create meaningful moments.

Engagement Coordinator

• Aug 2019 - Dec 2020

Responsible for developing and leading the daily programming for 18+ residents in the Bridges Neighborhood (Residents with beginning to mid-stage dementia).*Built deep connections with each Resident and created "delightful surprises" to make them feel special*Designed and facilitated weekly themed mobile activities for 60+ residents to inspire joy during a year of Covid isolation*Facilitated Virtual and Window Visits to keep families connected*Created Resident Engagement Marketing Videos *Managed budget and procurement of Activity Supplies*Collaborated with Marketing Director to plan community events Show less

Sales Coordinator/Concierge Manager

• Aug 2018 - Aug 2019

Completed sales tours, closed sales, and supported Marketing Director in getting our community filled to nearly 90% occupancy.*Prepared contractual documentation and completed documentation walkthrough with families*Responsible for scheduling, hiring, training, and overall management of Concierge Team*Coordinated with hospitals and other long-term care communities to facilitate new move-in transfers*Assisted in resolving resident and family complaints*Completed all duties associated with Move-In Coordinator (see below) Show less

Move-In Coordinator

• Apr 2018 - Aug 2018

Developed relationships with and guided prospects, new residents, and families through the move-in process. *Assisted with inquiry calls, tours, follow up, and support with prospects and new move-ins*Completed quality assurance on move-in documentation and coordinated the distribution of documentation to the applicable departments within the designated timeframe*Planned, decorated, and coordinated events for residents and families*Decorated and staged "model rooms" and other areas within the community*Designed marketing material Show less

Cosmetologist

• Mar 2010 - Jul 2012

Provided consultations and cosmetology services to clients and gave service and product recommendations. Focused on getting to know each of my clients and what they wanted to provide superior customer service and make them feel good about themselves and the way they looked. Always strived to go above and beyond --to "wow" each client. Provided consultations and cosmetology services to clients and gave service and product recommendations. Focused on getting to know each of my clients and what they wanted to provide superior customer service and make them feel good about themselves and the way they looked. Always strived to go above and beyond --to "wow" each client.

Cosmetologist

• Jun 2000 - Jul 2002

Provided excellent customer service and care for my clients through consultations, services, product recommendations, and sales. Provided excellent customer service and care for my clients through consultations, services, product recommendations, and sales.