Senior Field Service Specialist

• Jan 2012 - Present

Perform food safety and brand standards audits in retail settings, hospitals, schools and including restaurants/food service . Develops and maintains client relationships. Facilitates communication of food safety, training, and brand standard information standards to our clients. Perform food safety and brand standards audits in retail settings, hospitals, schools and including restaurants/food service . Develops and maintains client relationships. Facilitates communication of food safety, training, and brand standard information standards to our clients.

Training/POS Consultant

• Mar 2011 - Jan 2012

Piloted lab style testing and training for a chain wide roll-out of a new NCR-POS register system for Beverages & More retail stores. Created Training Manuals for store associates with detailed instructions for the new registers Provided hands-on Training to store management as well as associates using the new registers Facilitated Grand Opening Training for new retail locations Generated an inventory system of new equipment at staging area before it was sent to the individual store locations Accompanied a team of POS technicians to help with installations of new NCR-POS equipment Show less

Retail Compliance Auditor

• Aug 2009 - Sep 2010

Conducted compliance audits for Raley's Family of Fine Stores that weredesigned to protect brand integrity and business processes and ensure compliance with regulatory agencies. Contributed to audit form creationDeveloped knowledge in Food Safety, Risk Management, Asset Protection, Price Integrity policies and Store OperationsTrained and coached members of management in retail locations on how to make their stores run more efficientlyMaintained excellent interpersonal communication and coaching skills with a variety of store managementStore Training InstructorConducted training classes for newly hired employees as well as promoted employees. Classes consisted of New Hire Orientation, Courtesy Clerk Training, Cashier Skills, and Self-Checkout Training, (a weeklong class upon installation of Self Checkouts in stores.) Collaborated with Training Managers to create the Self-Checkout Training Manual for store employees to referenceConducted lab setting testing on 6.2 Registers for chain wide register conversion Show less

Head Clerk

• Aug 1996 - Sep 2010

Provided excellent customer service while overseeing every department in the store. Enforced a safe and efficient work environment for all employees and customers. Assisted in hiring in all departmentsCreated schedules for Grocery department employeesLiquor Department Manager Assisted many customers with wine and food pairings. Managed the inventory for wine & spirits section of the store. Worked closely with many sales representatives from many wine and spirit companiesManaged many displays throughout the store Show less

Store Training Instructor

• 2007 - 2010

Clinical/Administrative Assistant

• Jan 2000 - Jan 2004

Coordinated patient visits, transportation and set up of dental equipment. Provided emotional and physical support for patients during Dental treatment. Controlled inventory of dental supplies, as well as office supplies needed to run the mobile practice Interacted with facility staff and/or family members of the patient Coordinated patient visits, transportation and set up of dental equipment. Provided emotional and physical support for patients during Dental treatment. Controlled inventory of dental supplies, as well as office supplies needed to run the mobile practice Interacted with facility staff and/or family members of the patient