Site Supervisor

• Aug 2019 - Present

• Coordinated reception area activities to promote communication throughout the corporation.• Performs clerical and reception duties. • Check in and check out patients. • Verify insurance and eligibility with insurance companies• Complete new patient paperwork and prepare charts for physicians • Bill insurances for services provided and collect copays.• Schedule and reschedule patient appointments.• Builds strong communication with physicians and work as a team to enhance the success of the practice.• Identifies and implements opportunities to build employee morale and individual motivation. • Monitor patients for MOTUS Rehabilitation during check in process as well as scheduling. Show less

Patient Access Representative

• Jul 2018 - Sep 2022

Clinical Support Specialist

• Sep 2022 - Jan 2023

C-pap order specialist

• May 2016 - Jul 2018

* Sort through sleep study data to qualify patient per insurance guidelines. * Verify private insurance, Medicare, and Medicaid; including advantage plans. * Send prior authorizations * Cooperate with other departments to best service patients while upholding company policy and HIPPA guidelines. * Assist in answering customer questions for reorders, insurance qualifications, and schedule appointments for CPAP and BIPAP equipment set ups, oxygen bleed-in orders and discharge orders. * Coordinate with doctor's offices and medical facilities to send and receive clinical information. * Help assist customer service phone team in answering incoming calls in call center. * Retain relationships with influential doctors by processing important orders. * Maintain a high volume order que. * Experience using CGS, Availity, Webdenis, and other insurance websites for verification and prior authorization Show less

Owner/Photographer

• Jul 2013 - Oct 2015

Customer Service Supervisor

• Nov 2009 - Sep 2015

Work closely with Home Depot associates and expediters to ensure our mutual customers a smooth and satisfactory experience Facilitate communication between technicians and customers to verify customer information and appointment timing Schedule and reschedule customer appointments Handle customer complaints Process customer satisfaction reports Train new employees Work closely with Home Depot associates and expediters to ensure our mutual customers a smooth and satisfactory experience Facilitate communication between technicians and customers to verify customer information and appointment timing Schedule and reschedule customer appointments Handle customer complaints Process customer satisfaction reports Train new employees

Representative

• Nov 2014 - Mar 2015

Mail Clerk

• Nov 2005 - Oct 2009

Distribute Signatory and Overnight correspondence Process debtor, legal, probate and bankruptcy correspondence Accept client payments Assure smooth operation of mail center through communication with employees and customers Convert judgments in Legal Forwarding Department Distribute Signatory and Overnight correspondence Process debtor, legal, probate and bankruptcy correspondence Accept client payments Assure smooth operation of mail center through communication with employees and customers Convert judgments in Legal Forwarding Department