Experience

Rehab Medical

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Director of Customer Experience

  • Jan 2021 - Present

• Customer Experience Manager

  • Jul 2019 - Jan 2021



Health Alliance

• United States
• Insurance
• 300 - 400 Employee

• Consumer Products Services Expansion

  • Feb 2011 - Jan 2021

  Responsible for management of customer service call centers in Illinois, Washington, and Indiana. Responsibility for provisioning and management of 20+ call center queues and the reporting for these call centers daily, weekly, and monthly.Responsible for managing 12+ direct reports with 20+ indirect reports at any given time. Responsible for management of customer service call centers in Illinois, Washington, and Indiana. Responsibility for provisioning and management of 20+ call center queues and the reporting for these call centers daily, weekly, and monthly.Responsible for managing 12+ direct reports with 20+ indirect reports at any given time.



Mike Ying State Farm

• Licensed Insurance Producer

  • Aug 2006 - Feb 2011

  Responsible for sales and service of all insurance lines of business. Responsible for sales and service of all insurance lines of business.