Clubhouse Manager

• Jan 2019 - Present

Clubhouse Manager

• Jan 2015 - Jan 2019

Management of all food and beverage service outlets to achieve qualitative & quantitative goals and ensure guest and member satisfaction. • Management of large staff force including recruitment, training, scheduling, development of skills and all HR matters associated with those staff members • Point of contact for all events both internal and external ranging from booking, scheduling and organisation from start to finish • Development of new food and beverage concepts/strategies to ensure the highest standard of service and quality • Ensure that all policies, legislation and procedures relating to the Club are implemented and enforced appropriately. • Develop and implement all Risk Assessments covering both Course and Clubhouse and ensure enforcement of all controls put in place • Develop the Club's Health and Safety Policy and ensure its implementation • Scheduling of Green Fees and oversight of bookings • To solicit and handle guest and member inquiries, comments, suggestions and concerns to provide answers and determine solutions • Conduct all staff reviews and goal setting to ensure the highest standard of service • Management of all aspects of HR including Contract, discipline and remuneration reviews • Implement and maintain effective inventory and shortage controls to maintain the Club's overall GP • Maintain all knowledge of local competition and general industry standards complete various financial reports and budgets to keep the oversight Committee and figureheads informed of goals and status and to aid in making effective business decisions Show less

Credit Policy Review and Implementation

• Dec 2012 - Jan 2015

Credit Risk Management

• Dec 2010 - Dec 2012

Key Achievements:• Training of new entrants and existing staff members of AIB Credit Policy• Development of several AIB Internal Credit Policies• Presentation of new policies to internal AIB Credit Committee for approval

Portfolio Compliance

• Jun 2007 - Dec 2010

Key Achievements:• Proactively Report / present to Senior Management and Directors to provide guidance on reporting and requirement tracking• Design, management and implementation of “PMS” System which is now used widely through Corporate Banking to ensure compliance, streamlined reporting processes and tracking of all requirements both external and internal