Experience

CONFIRE JPA
• United States
• Public Safety
• 1 - 100 Employee
• Emergency Medical Dispatcher

  • Jun 2023 - Present

Absolute International Security
• United States
• Security and Investigations
• 1 - 100 Employee
• Lead Dispatcher

  • Nov 2021 - Jun 2023


Cherokee Federal

• United States
• Business Consulting and Services
• 700 & Above Employee

• Emergency Security Operations Dispatcher

  • Aug 2021 - Nov 2021

  I am responsible for all emergency management and communications in the Command Center. Communicate in person, over the phone, via radio and email. Prepare, implement, and follow checklists in support of both the Security Operations Director and the Command Center Director. Assigned functional areas which includes logistics, operations, and facilities management. Prepare and maintain records to document recurring and non-recurring events in 24/7 reporting software, dispatching officers to numerous alarms, and monitoring activity on CCTV Surveillance Systems. Liaison with functional areas to integrate operations in support of recurring and non-recurring activities. Receive, identify, and record a variety of calls for assistance from other EIS departments. Maintain status of calls via multiple computer screens, keyboard, and other communications equipment. Conducts tests of emergency communication equipment as needed. Works effectively and efficiently on projects those cross-functional lines. Show less



Care Ambulance Services, Inc.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Ambulance Dispatcher

  • Nov 2020 - Mar 2021

  Receive and prioritizes all incoming telephone calls, demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel. Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner. Demonstrates the ability to make accurate quick decisions in regard to the dispatch of emergency and non-emergency vehicles. Effectively triages all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Obtained required information from parties requesting medical transport (as set forth by my communications manager). Maintained professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel’s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate. Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors. Answers incoming calls from local fire and law enforcement agencies in regards to emergent and non-emergent incidents. Assisted in the Covid-19 vaccine clinics by maintaining vaccine logs and assisted patients in filling out their information into the tablets so that they may receive their vaccine. Show less



Intercon Security

• Security and Investigations
• 400 - 500 Employee

• Dispatcher

  • Aug 2018 - May 2020

  Operations Coordinator / Watch Commander; directly responsible for the security of the corporate office building and ensuring effective staffing and implementation of security procedures at all posts, effective response to emergency and non-emergency situations and timely completion of reports. Oversaw the operations that ran after hours among all Southern and Northern California contracts. Dispatched supervisors to certain post to conduct inspections of properties and Officers. In charge of operating a dispatch team of 4-5 individuals, assigning each one to a specific task. Given the responsibility to keep Corporate premises secure of any possible act of vandalism or trespassing. Dispatch officers, make sure officers have all necessary equipment for their daily task, answering incoming calls from officers in the field, complete incident reports as needed and contact and schedule officers for all Southern California accounts and schedule them as openings arise. Scheduler; manage daily and future schedules for officers, communicate with management daily about deficiencies in the schedules, assist officers in locating job sites using google maps and others mapping applications and create daily logs that assist myself and other schedulers in scheduling officers. Show less



The Claremont Colleges Services Campus Safety

• Emergency Dispatcher

  • May 2015 - May 2018

  Communicates with units in the field via radio, answers phones on the emergency line, places services call’s and dispatches officers accordingly. Life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; and dispatching officers to numerous alarms, and monitoring activity on CCTV Surveillance Systems. Assists public, students and staff at the front counter, giving and receiving information and directing to proper offices. Show less