Heather Moore
Customer Care Manager at Grosvenor Systems- Claim this Profile
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Bio
Sara Fredericks
Heather was the best line manager I have had the pleasure to have had to date. Heather is a 'do-er' in my opinion. When Heather took over our department she met with the team on a one-to-one basis and took time to understand the department issues, not only did she listen but she acted on the information provided and managed to produce a machine of a department, she manages to build rapport with individuals quickly and efficiently manages her workload(s) and I have seen how busy Heather gets! Heather's knowledge of Property Management Systems, Property and Accounting is impeccable, and I highly recommend Heather as she taught me almost everything I know and spurred me on to better things. I hope to work with Heather again someday.
Sara Fredericks
Heather was the best line manager I have had the pleasure to have had to date. Heather is a 'do-er' in my opinion. When Heather took over our department she met with the team on a one-to-one basis and took time to understand the department issues, not only did she listen but she acted on the information provided and managed to produce a machine of a department, she manages to build rapport with individuals quickly and efficiently manages her workload(s) and I have seen how busy Heather gets! Heather's knowledge of Property Management Systems, Property and Accounting is impeccable, and I highly recommend Heather as she taught me almost everything I know and spurred me on to better things. I hope to work with Heather again someday.
Sara Fredericks
Heather was the best line manager I have had the pleasure to have had to date. Heather is a 'do-er' in my opinion. When Heather took over our department she met with the team on a one-to-one basis and took time to understand the department issues, not only did she listen but she acted on the information provided and managed to produce a machine of a department, she manages to build rapport with individuals quickly and efficiently manages her workload(s) and I have seen how busy Heather gets! Heather's knowledge of Property Management Systems, Property and Accounting is impeccable, and I highly recommend Heather as she taught me almost everything I know and spurred me on to better things. I hope to work with Heather again someday.
Sara Fredericks
Heather was the best line manager I have had the pleasure to have had to date. Heather is a 'do-er' in my opinion. When Heather took over our department she met with the team on a one-to-one basis and took time to understand the department issues, not only did she listen but she acted on the information provided and managed to produce a machine of a department, she manages to build rapport with individuals quickly and efficiently manages her workload(s) and I have seen how busy Heather gets! Heather's knowledge of Property Management Systems, Property and Accounting is impeccable, and I highly recommend Heather as she taught me almost everything I know and spurred me on to better things. I hope to work with Heather again someday.
Experience
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Grosvenor Systems
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Care Manager
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Sep 2019 - Present
Leading and mentoring the Customer Care team at Grosvenor Systems striving to deliver customer excellence to our customers. Leading and mentoring the Customer Care team at Grosvenor Systems striving to deliver customer excellence to our customers.
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Director of Business Support and Development
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Feb 2011 - Aug 2019
I was part of the team that oversaw the successful repatriation of the accounts function from India.i was responsible for implementing process improvement and change across the Business. Development and documentation of business procedures, production and maintenance of internal training documentation, transitions into the database, database administration and controls, software upgrade planning, testing and roll out. Report development and MI reporting. Day to day management of the business support and accounts departments (including both payables and receivables) Recruitment, staff mentoring, training, appraisals etc. Liaising with both internal IT departments and software providers.
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Mayfield Asset and Property Management
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United Kingdom
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Real Estate
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1 - 100 Employee
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UK Property Accounts Manager
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Mar 2010 - Feb 2011
Management of the Accounts team, provided internal training in both business processes and system use. Developed and introduced Accounts Procedure documentation. Database controls, maintenance and audit. Client liaison and reporting, Service Charge management to ensure year ends closed within agreed time scales. Ensure RICS compliance. Management of the Accounts team, provided internal training in both business processes and system use. Developed and introduced Accounts Procedure documentation. Database controls, maintenance and audit. Client liaison and reporting, Service Charge management to ensure year ends closed within agreed time scales. Ensure RICS compliance.
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Business Systems Analyst
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Jan 2008 - Feb 2010
Carried out Business Analysis for both internal and external clients to establish bespoke reporting requirements, production of business specifications for Developer. Provided support, advice and training on Tramps PM&A to users. Database Administration including: database code set up, financial report design, new release testing, month end and year end procedures and assisted with transitions in and out of database. Developed FAQs and General Ledger training for end users. Also some support back up to Yardi users.
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Grosvenor Systems
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United Kingdom
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Software Development
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1 - 100 Employee
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Support Manager and Client Trainer
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Jun 2007 - Jan 2008
Managed the support desk, introduced an improved Support call logging procedure to ensure that customers received a high standard support service and that all calls were responded to satisfactorily. Carried out regular reviews of the team’s ‘closed’ support calls to ensure that they had been dealt with appropriately and that the customer was satisfied with the service received,provided feedback to the company directors. Developed an improved software testing structure and procedure whilst with the Company. Delivery of on-site PropMan training to Grosvenor customers.
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Trace Solutions Pvt. Ltd.
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Software Development
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1 - 100 Employee
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Product Team Analyst
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Oct 1995 - May 2007
Tramps PM&A Training, support and consultancy. QA of the software releases including testing of new functionality and 'bug' fixes, production of release documentation and user guides. Business analysis and production of software business specifications and review of business & technical specifications.Delivery of training to other members of staff on content of new releases of the Software. Second Line Support and support and advice to internal staff, pre-sales software demonstrations.. Tramps PM&A Training, support and consultancy. QA of the software releases including testing of new functionality and 'bug' fixes, production of release documentation and user guides. Business analysis and production of software business specifications and review of business & technical specifications.Delivery of training to other members of staff on content of new releases of the Software. Second Line Support and support and advice to internal staff, pre-sales software demonstrations..
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Community
