Heather Middleton

Client Support at Trellis Society
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Location
Edmonton, Alberta, Canada, CA

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Credentials

  • The Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2)
    Government of Canada
    Aug, 2023
    - Sep, 2024
  • FOIP (Freedom of Information & Protection of Privacy), IT Literacy, and Cyber Security Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024
  • Reportable Incidents & Risk Management Training Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024
  • Trauma Informed Practice Certification
    Alberta Health Services
    Jul, 2023
    - Sep, 2024
  • WHMIS Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024
  • Workplace Abuse, Harassment, & Bullying Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024
  • 2SLGBTQIA+ Training
    Centre for Sexuality
    Sep, 2021
    - Sep, 2024
  • CPR/AED/First Aid
    Canadian Red Cross
    Jul, 2023
    - Sep, 2024
  • Medication Administration Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024
  • Universal Precautions Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024
  • Opioid Response and Narcan/Naloxone Administration Certificate
    Trellis Society
    Jul, 2023
    - Sep, 2024

Experience

    • Canada
    • Civic and Social Organizations
    • 100 - 200 Employee
    • Client Support
      • Jul 2023 - Present

      Provide support to women who are experiencing chronic homelessness. Provide support to women who are experiencing chronic homelessness.

    • Canada
    • Individual and Family Services
    • 1 - 100 Employee
    • Crisis Response
      • Aug 2021 - Sep 2022

      Work directly with the EPS Child at Risk Response Team (CARRT) to assist children who are in need of immediate intervention.

    • Center Coordinator
      • Apr 2022 - Aug 2022

      Selected to cover this role temporarily. • Organize and manage daily centre operations.• Support and supervise frontline staff and volunteers.• Build connections and coordinate with a multidisciplinary team to ensure families receive comprehensive care.

    • Child and Family Advocate
      • Jun 2021 - Apr 2022

      • Provide families with support, updates, information, resources, and referrals, and ensure the child’s needs remain the top priority.• De-escalate emotionally charged situations and confrontations in an empathetic manner.• Provide training, support, and supervision to new staff and volunteers.

    • Canada
    • 1 - 100 Employee
    • Lash Artist
      • Nov 2017 - Sep 2020

      • Cultivated a thriving business base built on a reputation for expert artistry, exceptional customer service, and knowledge of products, tools and “tricks of the trade.” • Cultivated a thriving business base built on a reputation for expert artistry, exceptional customer service, and knowledge of products, tools and “tricks of the trade.”

    • Hong Kong
    • Education
    • 1 - 100 Employee
    • Company Owner & Head Instructor
      • Mar 2017 - Sep 2020

      • Developed, supported, and involved students in their creative talent by guiding them through technique and practice and encouraging them to experiment, self-express, build confidence in their abilities, and develop their own individual, artistic style. • Developed, supported, and involved students in their creative talent by guiding them through technique and practice and encouraging them to experiment, self-express, build confidence in their abilities, and develop their own individual, artistic style.

    • Canada
    • Food and Beverage Services
    • Bar Manager
      • Jan 2018 - Sep 2019

    • Bartender
      • Jan 2015 - Sep 2019

    • Canada
    • Research Services
    • 1 - 100 Employee
    • Client Care
      • Nov 2013 - Oct 2014

      • Responsible for quickly assessing and triaging each emergency patient and effectively communicating the severity of each case to the medical staff. • Effectively and empathetically interact and communicate with emotionally distressed clients. • Assist clients with consent, admittance, and euthanasia forms and provided emotional support during euthanasia procedures. • Responsible for quickly assessing and triaging each emergency patient and effectively communicating the severity of each case to the medical staff. • Effectively and empathetically interact and communicate with emotionally distressed clients. • Assist clients with consent, admittance, and euthanasia forms and provided emotional support during euthanasia procedures.

Education

  • MacEwan University
    Bachelor of Arts - BA, 4.0
    2020 - 2024

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