Heather Lutz
Association Manager at Premier Management Company- Claim this Profile
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Bio
Credentials
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Delegating Tasks
LinkedInAug, 2022- Oct, 2024
Experience
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Premier Management Company
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United States
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Business Consulting and Services
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1 - 100 Employee
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Association Manager
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Oct 2022 - Present
Portfolio Manager for Single Family and Townhome HOA communities. Portfolio Manager for Single Family and Townhome HOA communities.
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Porting, Activations and Credit
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Mar 2022 - Oct 2022
Support for Verizon Indirect and Direct Sales Channel Partners and internal departments with Internet Orders, Porting issues into Verizon, as well as Credit Application support.
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Customer Service Pro- Internet Orders
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Jun 2019 - Apr 2022
Processing new service , equipment and accessory orders fall out when not auto completed by billing system. Researching why the order did not complete, rebuilding orders and communicating with customers via email when required to complete transactions. In addition, provided internal support for other departments with order status and tier 1 troubleshooting for daily used systems.
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Customer Service Coordinator
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Apr 2018 - May 2019
Supported internal help Line/chat for work from home and retail support. Helped front line employees with account maintenance,credit discussions and approvals teaching efficient tool utilization to promote self-sufficiency.
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Customer Service PRO
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Jun 2005 - Apr 2018
Built rapport with customers while following the Enhance the Experience service flow,including customer service and technical support functions.
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Education
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2013 - 2023
Strayer University
Bachelor's degree, Human Resources Management/Personnel Administration, General
Community
