Experience

Bank of the Pacific

• United States
• Banking
• 100 - 200 Employee

• Real Estate Processing Manager

  • Jan 2021 - Present

• Senior Residential Real Estate Loan Processor

  • Oct 2014 - Present

  Bellingham, Washington Area



Windermere Real Estate/Whatcom, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Office Manager

  • May 2014 - Oct 2014

  Bellingham, Washington Area

• Loan Assistant

  • Jan 2013 - Apr 2014

  I assist three loan officers by: researching guidelines for our various investors, understanding and following complicance guidelines, ensuring files are complete for processing, obtaining verifications of employment, setting up title and escrow, working with our processors and underwriters on conditions, and administrative tasks (ie: supply orders, assist with event prep/setup, expense reports, etc.),



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Dec 2011 - May 2012

  I helped customers with their account needs in regards to billing, features, mobile broadband, troubleshooting, and sales. Each account was reviewed to ensure customers had the features they needed; an appropriate sales offer was then made.



Sterling Life Insurance

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Lead

  • Mar 2007 - Nov 2010

  My primary role was to process the prescription drug plan complaints, which involved following the processing guidelines as outline by the Centers for Medicare and Medicaid Services (CMS). To ensure guidelines were being followed, I also prepared training documents for the department and assisted in training classes. In addition, I handled escalated calls and complicated issues from the reps on the floor.