Tour, Training and Mercantile Manager

• Jun 2018 - Present

Tour Guide

• Aug 2017 - Present

Training Lead / International Documentation Specialist

• Aug 2014 - Dec 2016

Server

• Oct 2008 - Aug 2014

- Anticipate, identify, and address needs of up to 25 guests simultaneously while providing quality - Validate and resolve customer concerns in a prompt and respectful manner, improving company image and customer trust. - Train, shadow, and evaluate new hires, instilling integrity, passion, compliance, and vision. - Anticipate, identify, and address needs of up to 25 guests simultaneously while providing quality - Validate and resolve customer concerns in a prompt and respectful manner, improving company image and customer trust. - Train, shadow, and evaluate new hires, instilling integrity, passion, compliance, and vision.

"China 100" Special Project Staff

• Mar 2014 - Apr 2014

English Language Instructor

• Sep 2012 - Jul 2013

- Pioneered dynamic interactive curriculum, resulting in higher language retention, improved classroom morale, discipline and credibility for the institute. - Acted as consultant to CEO on business strategy including marketing, expansion, and customer service feedback initiative. - Strategically adapt to dynamic classroom environment while administering discipline, completing teaching objectives, and maintaining a positive climate. - Pioneered dynamic interactive curriculum, resulting in higher language retention, improved classroom morale, discipline and credibility for the institute. - Acted as consultant to CEO on business strategy including marketing, expansion, and customer service feedback initiative. - Strategically adapt to dynamic classroom environment while administering discipline, completing teaching objectives, and maintaining a positive climate.

Chinese Curriculum Circulation Assistant

• Sep 2011 - Jun 2012

- Managed, organized and input inventory while demonstrating bilingual hospitality to domestic and international patrons. - Managed, organized and input inventory while demonstrating bilingual hospitality to domestic and international patrons.

Summer Staffing Director & Onsite Manager

• Jul 2003 - Jun 2008

- Warmly greeted prospective clients, quickly identified their needs, and referred them to appropriate people and resources. - Supervised staff of up to 20 people in time-sensitive situations, delegated setup, running, and teardown tasks at catering events. - Mediated via phone, email, and face-to-face with clients to facilitate positive customer relationships. - Collaborated by mail, phone, and email between 50 employees to coordinate event staff schedule. - Warmly greeted prospective clients, quickly identified their needs, and referred them to appropriate people and resources. - Supervised staff of up to 20 people in time-sensitive situations, delegated setup, running, and teardown tasks at catering events. - Mediated via phone, email, and face-to-face with clients to facilitate positive customer relationships. - Collaborated by mail, phone, and email between 50 employees to coordinate event staff schedule.

Home Mortgage Processor

• May 2006 - Jan 2007

- Mediated loan process between buyer and up to 6 other involved parties. - Simultaneously managed up to 12 loan packages at a time. - Organized and maintained office filing system, answered phones, sent/received faxes, and typed memos. - Mediated loan process between buyer and up to 6 other involved parties. - Simultaneously managed up to 12 loan packages at a time. - Organized and maintained office filing system, answered phones, sent/received faxes, and typed memos.