Experience

Surgery Center
• Hospitals and Health Care
• 300 - 400 Employee
• Scheduling Coordinator

  • Dec 2015 - Present


Coralville Family Counseling

• Office Manager

  • Sep 2013 - Oct 2014

  General office duties such as maintaining documentation, greeting clients, answering phones, and scheduling patient appointments; developed patient reports and treatment plans in collaboration with LISW; created insurance claims, patient billing, and receivables posting and reconcilian General office duties such as maintaining documentation, greeting clients, answering phones, and scheduling patient appointments; developed patient reports and treatment plans in collaboration with LISW; created insurance claims, patient billing, and receivables posting and reconcilian



Pearson - Assessment & Instruction

• Senior Project Coordinator

  • Jan 2011 - Aug 2013

  Coordinated management of assessments and reporting for the Florida Department of Education. Duties included developing and reviewing specifications and documentation, educating and training call center employees, performing quality checks, and creating and maintaining project schedules; named 2012 Program Team of the Year Coordinated management of assessments and reporting for the Florida Department of Education. Duties included developing and reviewing specifications and documentation, educating and training call center employees, performing quality checks, and creating and maintaining project schedules; named 2012 Program Team of the Year



Mercer

• Portugal
• IT Services and IT Consulting

• Implementation Service Analyst

  • Nov 2006 - Jan 2010

  Overall implementation and project management of online and automated benefit enrollment platforms for multiple high-profile clients; built, tested, and maintained enrollment platforms; deciphered benefit plan details; reviewed developer coding for data file transfers Overall implementation and project management of online and automated benefit enrollment platforms for multiple high-profile clients; built, tested, and maintained enrollment platforms; deciphered benefit plan details; reviewed developer coding for data file transfers



Access Direct

• Advertising Services
• 1 - 100 Employee

• Inbound/Outbound Telemarketing Sales Associate

  • Jul 2005 - Nov 2005

  Business to business sales consultant for Wells Fargo; telephone sales consultant for New York Times; telephone retention consultant for CitiBank; ranked as lead and within the top 10 sales associates at all times; set new company outbound sales record; recognized as top new hire (July 2005) for outstanding quality, production, hours, and citizenship Business to business sales consultant for Wells Fargo; telephone sales consultant for New York Times; telephone retention consultant for CitiBank; ranked as lead and within the top 10 sales associates at all times; set new company outbound sales record; recognized as top new hire (July 2005) for outstanding quality, production, hours, and citizenship



CarePro Health Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Reimbursement Specialist

  • May 1998 - Jul 2004

  Coordinated benefits, authorization, and case management services; created home infusion and home healthcare claims which required knowledge of procedural and diagnostic coding, medical terminology, and insurance plans; maintained client accounts and account receivables Coordinated benefits, authorization, and case management services; created home infusion and home healthcare claims which required knowledge of procedural and diagnostic coding, medical terminology, and insurance plans; maintained client accounts and account receivables