Heather Jones

Food Services Director at YMCA of Metropolitan Detroit
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Detroit Metropolitan Area

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Experience

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Food Services Director
      • Sep 2018 - Present
    • United States
    • Construction
    • 100 - 200 Employee
    • Training Coordinator
      • Apr 2017 - Aug 2018

      Coordinate new hire training, job shadows, and orientations with company leadership; maintain class invites and sign up for year round trainings; schedule unique training needs for individuals and groups; track training credit progression throughout the year of three companies via Learning Management System; update weekly training report to show progress for leadership Coordinate new hire training, job shadows, and orientations with company leadership; maintain class invites and sign up for year round trainings; schedule unique training needs for individuals and groups; track training credit progression throughout the year of three companies via Learning Management System; update weekly training report to show progress for leadership

    • Community School Director
      • Sep 2016 - Apr 2017

      Oversee vision of creating a community gathering place at the school; collaborate with the Principal to prioritize projects and initiatives; build strong and supportive relationships with school staff, after school staff, students, parents and volunteers; create detailed budget plan for use of grant money based on needs assessment results; supervise team of four AmeriCorps service members. Oversee vision of creating a community gathering place at the school; collaborate with the Principal to prioritize projects and initiatives; build strong and supportive relationships with school staff, after school staff, students, parents and volunteers; create detailed budget plan for use of grant money based on needs assessment results; supervise team of four AmeriCorps service members.

    • United States
    • Consumer Services
    • 300 - 400 Employee
    • Member Services Specialist
      • Jun 2014 - Sep 2016

      Manage Zipcar memberships across three states with a high level of customer service, address and clear member concerns and questions via online ticketing system, communicate vehicle related issues to fleet staff, advocate for the car sharing community by promoting the concept both on and off the clock, collaborate with national member services team members to provide members with the best possible experience, guide new team members through problem solving issues for their members, lead all locations in number of "wows" (small gifts) left for Zipcar members in reserved vehicles. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Pastry Chef
      • Sep 2013 - Jun 2014

      Create cakes and pastries for the department display case, produce large numbers of cakes and pastries to maintain a full case all day, fulfill custom orders, rotate stock of supplies and completed desserts, support others in bakery as needed. Create cakes and pastries for the department display case, produce large numbers of cakes and pastries to maintain a full case all day, fulfill custom orders, rotate stock of supplies and completed desserts, support others in bakery as needed.

    • Wellness Specialist
      • Nov 2012 - Sep 2013

      Guide new members through equipment orientation and facility tour, create custom exercise plans based on personal goals, build relationships with members and encourage continuing healthy behavior, create and maintain group calendar of wellness specialists for scheduling one on one orientations. Guide new members through equipment orientation and facility tour, create custom exercise plans based on personal goals, build relationships with members and encourage continuing healthy behavior, create and maintain group calendar of wellness specialists for scheduling one on one orientations.

    • United States
    • Government Administration
    • 700 & Above Employee
    • AmeriCorps VISTA
      • Nov 2011 - Nov 2012

      Recruit and connect with Metro Detroit K-12 educators to offer training in service learning as a method to reach their core curriculum standards; support teachers via help finding lesson plans, resources, community partners, funding, etc; write grant proposals to provide funding for service learning projects and initiatives; plan logistics of youth-led service summer camp with over 500 youth/adults in attendance; write and send out monthly blog to other AmeriCorps members in other cities, as well as educators. Show less

    • Government Administration
    • 700 & Above Employee
    • Youth Volunteer Corps Team Leader
      • Jan 2011 - Oct 2011

      Plan and implement service and service-learning projects for youth in grades 6-12 during school year, as well as week-long projects in the summer; gather resources for projects such as in-kind donations; build meaningful connections with youth volunteers; present at schools on what service really is, and how anyone can use their skills and passions to serve others. Plan and implement service and service-learning projects for youth in grades 6-12 during school year, as well as week-long projects in the summer; gather resources for projects such as in-kind donations; build meaningful connections with youth volunteers; present at schools on what service really is, and how anyone can use their skills and passions to serve others.

    • Youth Coordinator
      • May 2009 - Dec 2010

      Connect and schedule service projects with local community organizations, recruit and maintain youth volunteers, and reflect on service projects to see the big picture of impact one can make in their community. Teach youth sports classes, develop and lead new classes. Recruit and site supervise referees for youth sports leagues, maintain equipment for various sports. Assist with expanding Girls on the Run program by recruiting volunteer coaches and additional locations, distribute materials needed for the season, make copies of and provide curriculum to sites. Help YMCA with other programs or events as needed. Show less

Education

  • Murray State University
    Bachelor's degree, Exercise Science
    2003 - 2008

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