Account Executive

• Aug 2021 - Present

GWEP Interniship

• Aug 2020 - Apr 2021

* Worked 150 hours throughout the 2020-2021 school year while taking 18 credit hours and maintaining a 3.6 GPA* Developed the standard work as a Senior intern for a first-generation program* Managed a project to create a Virtual Technology Tool to help the Minka Advisory Board recommend, test, select and purchase technology during COVID-19* Gained experience in project management documentation and workflows when managing a simulation and standardized patients for use for future students or instructors* Oversaw strategy and workflow for a team of 6, leveraging a consistent approach to relationship building, recognition, and communication to generate continuously improving performance

Enfamil Product Expert: Consumer Specialist

• Jun 2020 - Dec 2020

* Consistently met and exceeded department-assigned daily goals during COVID-19* Provided industry-leading customer service alongside a team, to solve hundreds of cases daily resulting in extraordinary customer satisfaction* Built brand loyalty by providing exceptional support with wayfinding, product information/preparation, and purchase processing* Exhibited organizational skills and discretion by handling confidential information such as client records and legal documentation * Consistently met and exceeded department-assigned daily goals during COVID-19* Provided industry-leading customer service alongside a team, to solve hundreds of cases daily resulting in extraordinary customer satisfaction* Built brand loyalty by providing exceptional support with wayfinding, product information/preparation, and purchase processing* Exhibited organizational skills and discretion by handling confidential information such as client records and legal documentation