Experience

Koucar Management

• United States
• Hospitality
• 1 - 100 Employee

• Leasing Specialist

  • Apr 2021 - Present



Cambria Hotel-Shelby Township

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Nov 2020 - Apr 2021

  Ensure Outstanding customer care at all times.Maintains a friendly, cheerful and courteous demeanor at all times.Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.



Best Friends Pet Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Marketing Manager

  • Nov 2019 - Aug 2020

  Position phased out due to Covid-19Maximized the hotel revenue to increase occupancyAttend events to build client base to increase profitsManages the hotel to build revenue which includes grooming, day camp, boarding and retail.Scheduling associates and clientsDevelop marketing spreadsheets on excel and promote the hotel at events in the area.Works the front desk. Checks in and out the pets. Sets up their suites for boarding



Hilton Suites

• Canada
• Hospitality
• 1 - 100 Employee

• Front Office Manager and Finance/Payroll Manager

  • May 2018 - Nov 2019

  Oversee hotels operating budget and payrollImplements, maintains and reviews payroll processing systems to ensure timely and accurate processing of payrollPayroll for all associates. recruiting, hiring, orientation and termination of associatesAP/ARHiring and training staff and managing the shift schedules.Formatting documents with Microsoft WordCreating spreadsheets with Microsoft ExcelCreating presentations with Microsoft Powerpoint for team meetingsTending to guests' complaints and questions and providing exceptional Ensuring that the front desk and reception area is kept clean and organizedEvaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvementSet departmental objectives, work schedules, budgets, policies, and procedures



Flik with Goldman Sachs

• Client Advisor

  • Feb 2015 - Mar 2018

  Call Center-fast paced and handled multiple responsibilities at once. Capable of handling unexpected roadblocks.Make decisions in a timely fashion as to not disrupt or negatively impact the guest experienceCommunicate to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager, Accounting and Human Resources

  • Mar 2014 - Feb 2015

  Editing, formatting and proofreading candidate resumesRecruit, manage, train and develop the Front Office Team.Responsible for payroll, billing, account payable, accounts receivables, general ledger and journal entries.Managed all aspects of accounting including invoicing, cash management, accounts payable, fixed assets, payroll and inventory control.AP/ARHired and developed staff through training, motivation and mentorship focuses on supporting the day- to-day activities of Rooms Operations of areas that include property's cleanliness standards. Strives to ensure guest and employee satisfactionManage staff performance issues in compliance with company policies and procedures



Hawks Cay Resort

• United States
• Hospitality
• 100 - 200 Employee

• Restaurant Manager

  • Mar 2011 - Feb 2014

  Optimized profits by controlling food, beverage and labor costs on a daily basis.Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets, analyzing variances.Controls purchases and inventory, negotiating prices and contracts.Recruit, manage, train and develop the restaurant teamCreated schedule for employees to match business demands.Monitored payroll and made updates if needed.



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Property Manager and Front Desk Supervisor

  • Jun 2007 - Mar 2011

  Project ManagementConducted villa tours for potential guests and answered any questions.Collected and kept careful records of rental payments.Handled guest complaints personally to verify they were properly handled.Coordinated with other departments to ensure guest satisfactionMonitored the appearance and performance of the front desk staff