Adoption Case Manager

• May 2019 - Present

Family Care Manager

• Feb 2018 - May 2019

Brand Ambassador

• 2017 - May 2018

- Provide quality interactions with consumers and display general brand knowledge - Communicate and educate consumers using key messaging and talking points - Collect accurate consumer information towards targeted interactive goal - Provide quality interactions with consumers and display general brand knowledge - Communicate and educate consumers using key messaging and talking points - Collect accurate consumer information towards targeted interactive goal

Care Manager

• 2017 - Dec 2017

- Case Manager (Care Manager) in the Home Care Program - Be knowledgeable of and comply with all state, federal and agency regulations, policies, and procedures pertaining to elder services and WestMass ElderCare’s Mission - Complete comprehensive needs assessments on clients generally 60+ years of age for eligibility, need, and appropriate services - Coordinate the delivery of services, linking the client to a full range of appropriate systems to meet his/her needs and comply with Agency guidelines - Act as an advocate for individual clients and elder residents of housing sites - Respond to the need to contain costs, by providing only appropriate services and utilize a wide range of available resources - Complete, update, and maintain comprehensive case records according to established procedures and time frames for each client in a caseload - Attend interdisciplinary team meetings, in-services, and relevant outside training programs as designated - Provide support, understanding and information to elders and their families Show less

Program Coordinator

• 2014 - 2017

- Oversee 16 Y-Bed supportive housing program for homeless women with substance abuse - Case management in education, finance, housing, employment, drug/alcohol education and counseling, and advocacy - Create and implement an Individual Service Plan (ISP) - Facilitate weekly house meetings - Organize community facilitated workshops based on self-empowerment and life skills - Process program applications, interview and select potential clients - Utilize Harm Reduction Rate Model - Answer program inquiries via phone, e-mail, and fax - Outreach to potential clients at local correctional facilities and residential programs - Additional case management to a 13 bed permanent non-program house - Emergency on-call Show less

Direct Care Staff

• 2013 - 2013

- Provide direct care to dually diagnosed adults in a group home - Implement an Individual Service Plan (ISP) - Perform interventions in-house and within the community according to the Individual Service Plan (ISP) - Assist in making and travel to healthcare appointments - Facilitate weekly drug and alcohol recovery group - Contact and communicate with emergency personnel during crisis situations - Incident reporting after crisis situations occur - Provide direct care to dually diagnosed adults in a group home - Implement an Individual Service Plan (ISP) - Perform interventions in-house and within the community according to the Individual Service Plan (ISP) - Assist in making and travel to healthcare appointments - Facilitate weekly drug and alcohol recovery group - Contact and communicate with emergency personnel during crisis situations - Incident reporting after crisis situations occur

Committee Member

• 2012 - 2013

- Distribute event marketing materials and obtain in-kind donations including but not limited to community networking, submitting donations requests and responding to inquiries - Participate in weekly focus groups - Respond to press inquiries; brand ambassador - Distribute event marketing materials and obtain in-kind donations including but not limited to community networking, submitting donations requests and responding to inquiries - Participate in weekly focus groups - Respond to press inquiries; brand ambassador

Marketing Event Coordinator

• 2011 - 2013

- Perform tasks remotely and independently; communicate weekly with onsite staff - Point person for project relating inquiries and logistics - Recruit event committee members and volunteers for day-of activities - Create press releases, in-kind and monetary donations requests, and achieve publications within local news media; brand ambassador - Develop, implement, and optimize campaign ideation including but not limited to marketing strategies, pre-event fundraising, and problem solving techniques Noteworthy achievements from LUNGevity Foundation Katheryn Fusco Humanitarian Award 2011 Top Individual Fundraiser 2011 - 2012 Highlight in Yearly Report 2012 - 2013 Show less

Certified Nursing Assistant

• 2005 - 2012

- Certified Nursing Assistant at 50 bed skilled nursing unit - Assist with routine AM and PM hygiene - Assist with ambulatory exercise - Meal preparation and monitoring - Attend yearly in-services and trainings - Certified Nursing Assistant at 50 bed skilled nursing unit - Assist with routine AM and PM hygiene - Assist with ambulatory exercise - Meal preparation and monitoring - Attend yearly in-services and trainings