Experience

National Safety & Risk Inc.

• United States
• Insurance
• 1 - 100 Employee

• Territory Manager

  • Feb 2021 - Present

  Manage daily work assignments, including assessing coverage types, conducting risk analysis, evaluating property needs, calculating precise pricing, and ensuring prompt delegation to qualified Loss Control Representatives (LCRs). Maintain an open line of communication with customers by addressing their inquiries, concerns, and work orders with the aim of resolving issues promptly. ~ Coordinated critical areas, including Time Service, Return for Corrections, and work assignments ~ Facilitated remote training sessions via PC share programs to provide guidance on system usage, including BVS and diagram systems ~ Controlled increased workloads by opening requisitions and organizing work, and coordinate trip work Show less



Sedgwick

• Insurance
• 700 & Above Employee

• Regional Manager

  • Nov 2014 - Nov 2020

  Oversaw the operations across multiple Southern states while supervising a team of over 100 independent loss control representatives responsible for daily commercial underwriting inspections. Proactively engaged with clients to address work orders and resolve issues while consistently meeting time service performance standards. ~Built and sustained successful customer relationships which resulted in increased client satisfaction and loyal customer base. ~Guaranteed the delivery of top-tier products by driving cross-functional efforts with quality control manager and loss control representatives. ~Led a Self-Insured Program and chaired weekly customer meetings to review claims, arrange loss control inspections via surveys, and analyze outcomes. Show less



EXL

• United States
• Insurance
• 700 & Above Employee

• Regional Manager

  • Jun 2008 - Nov 2014

  Demonstrated leadership as Assistant Manager by mentoring a team, achieving departmental targets, and fostering a collaborative work environment. Integrated the company’s one division with another which expanded responsibilities to encompass personal and commercial lines. Evaluated company performance based on Time Service and Return for Corrections metrics to ensure alignment with EBITA targets in collaboration with the Accounting Manager. ~Showcased versatility in managing diverse areas of responsibility, ranging from 29 states to 6, while handling both Commercial and Personal Lines for optimal performance. ~Met inspection deadlines by assigning commercial underwriting inspections to a team of 150+ independent loss control representatives and employees. ~Commenced as an Assistant Manager and ascended to the role of Regional Manager, with oversight of half of the U.S. territory, direct management of two Assistant Managers, and supervision of an Administrative Assistant. ~Introduced technical recruitment via online platforms like LinkedIn and Greater Insurance as well as streamlined candidate tracking with spreadsheets, including details, interviews, offer dates, and orientation phases. ~Enhanced manager accountability for efficient hiring processes while instituting bio submissions for customer qualification readiness. Show less



Commerical Insurance Consultants

• Buffalo/Niagara, New York Area

• Account Executive

  • Jun 2007 - Jun 2008

  Offered outsource risk management services to diverse commercial and public organizations, including project-specific evaluations of corporate insurance programs and full-service outsourced management of insurance portfolios. Oversaw a substantial book of business for the company owner as well as managed the Schedule of Assets by updating, adding, and removing equipment and properties. ~Gained extensive experience in the thorough review and analysis of client coverages, identification of risks and exposures, and the development of customized insurance specifications. ~Coordinated competitive bidding processes while overseeing the renewal of client insurance programs. ~Utilized a customer-centric and team-oriented work approach to exceed client expectations while serving a diverse portfolio, including national manufacturers, distributors, contractors, and trucking companies. ~Assisted the owner in presenting insurance packages to the market while conducting thorough policy breakdowns upon receipt to verify the presence of intended additions and exclusions. Show less



EXL

• United States
• Insurance
• 700 & Above Employee

• Loss Control Representative

  • Oct 2005 - Jun 2007

  Conducted underwriting and high end loss control surveys. My duties consisted of: Making contact with the risk and securing a date and time to meet. Onsite I would interview the risk, and obtain detail information on their operations. Often the underwriter would seek additional information, and would obtain. Would walk the property, take required photos and pictures of hazards (if any) and make recommendations in the report. Had time constraints to adhere to, system notes, and communication with my management team. Had 100% on time service, delivering a quality report. Conducted DME (Durable Medical Equipment) surveys for medicare/medicaid. Showed up unannouced, provided my badge, and Medicare laminated letter. Would interview the business owner, take pictures of products/inventory that was in facility. Areas of coverage NV, AZ, and UT. Show less



Interstate Brands Corporation

• Food and Beverage Manufacturing
• 200 - 300 Employee

• Area Claims Manager

  • Jun 2004 - Jul 2005

  Managed claims handling for the company. Role was a liason position. Managed workers compensation, auto, property and general liabilty claims. Worked with the safety manager, employee's manager, doctors, attorney's and claims adjuster to bring the claim to closurer. Attended hearings and had court appearance. Handled claims for CA, NV, UT, CO, AZ, NM, and WY. Had to know state law, rules and regulations. Managed claims handling for the company. Role was a liason position. Managed workers compensation, auto, property and general liabilty claims. Worked with the safety manager, employee's manager, doctors, attorney's and claims adjuster to bring the claim to closurer. Attended hearings and had court appearance. Handled claims for CA, NV, UT, CO, AZ, NM, and WY. Had to know state law, rules and regulations.