Channel Manager

• Jul 2021 - Present

Channel Manager II

• Jun 2018 - Sep 2021

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers'​ increased demand for reliable and secure connections. The company also serves as its customers'​ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. Show less

Channel Manager

• Apr 2017 - Jun 2018

Managing and supporting master agents and their subagents for the leading cloud business communications provider nationwide. Mitel offers a comprehensive cloud-based communications solution for any business from ten phones to ten thousand. Using state of the art software and our industry leading custom manufactured phones we eliminate the headache for IT department and CFOs alike. Leveraging Mitel’s Unified Communications Solutions and feature-rich desktop devices, Mitel’s “communications in the cloud” is highly scalable and loaded with highly desirable cloud-based services like mobile twinning, business continuity routing and a web-based user portal to customize the solution for your business and individual users. Business Phones Contact Center Solutions Collaboration Software Mobile Integration Network and hosted PBX Truly Unified Communication As a Mitel Cloud Services Channel Manager, I can help medium and enterprise level businesses drive revenue, improve productivity, decrease costs, security, and mobility and ensure business continuity through our diverse portfolio of cloud-based services which includes the best of breed Mitel business phone systems, unified communications systems, cloud computing solutions, high-speed Internet services, and managed IT services. If your business or organization is looking to achieve any of these objectives, I would be happy to provide you with a free consultation and can be reached at (469) 863-6812 or heather.graham@mitel.com. Show less

Director of Channel Sales

• Feb 2016 - Dec 2016

Ntegrated Solutions is a premier provider of voice and data solutions. We are 100% committed to offering the best customer service in the industry. Customized solutions to solve your business needs, one call resolution to trouble tickets, and easy to understand straightforward billing are a few of the advantages you will find with Ntegrated. Ntegrated Solutions is a premier provider of voice and data solutions. We are 100% committed to offering the best customer service in the industry. Customized solutions to solve your business needs, one call resolution to trouble tickets, and easy to understand straightforward billing are a few of the advantages you will find with Ntegrated.

Channel Manager

• Apr 2015 - Feb 2016

BullsEye (Inc 500), which is certified and interconnected to provide voice and data service in the continental United States, eliminates the confusion and hassle associated with managing telecommunications services for multi location business clients nationwide by providing local, long-distance, PRI, data, VoIP, cellular and other services, all billed on a single consolidated invoice. Responsible for contributing to the revenue growth plans by achieving sales, business unit profitability and new partner acquisitions as set by the company. Sales are derived from direct enterprise sales and channel partners through the sale of the company’s premier products and services. Show less

National Channel Manager

• Jan 2014 - Mar 2015

Momentum is a leading cloud-based communications provider that offers smart, personalized telephony solutions for businesses throughout the U.S. Backed by a commitment to quality and customer support, Momentum delivers carrier-grade services using the BroadSoft 17 Platform. Momentum, which was founded in 2001, is CLEC certified in 45 states and now operates over 100,000 digital voice lines for more than 350 independent cable operators, municipalities, value added resellers, managed services providers and direct subscribers nationwide. Show less

Enterprise Account Manager ( F500 )

• Nov 2011 - Dec 2013

BlackBerry is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. BlackBerry contains a portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the BlackBerry product line, software development tools and software/hardware licensing agreements. Enterprise Support Account Manager's focus is being the post-sales principal account contact within a collaborative technical support team. Working via, phone, email, and in person the incumbent is responsible for providing exceptional end to end Account Management support for the BlackBerry high end enterprise customers (F100-F500 companies). Responsible for continuing education on products and services to customer through activity and presentations while also meeting an annual quota on new software sales, technical support renewals and "add-on" technical service revenue, and product adoption metrics. Show less

Sales Manager - CSM & Inside Sales ( Dallas )

• May 2007 - Sep 2011

Manage team revenue, retentions, and activity. Team is all tenured sales reps with 2+ years of Cbeyond experience. Team grew to 10 reps by July. I was promoted to our current customer sales force and given a rigorous schedule and quota to maintain. This job had a large field sales requirement so most of the customer interactions and sales were made face to face and at the customer's site. I was trained in many closing styles and learned to adapt to the decision maker in order to complete the sale and meet all metrics. Show less

Sales Administrator

• Dec 2006 - Apr 2007

This job entailed a wide variety of responsibilities. I was essentially the main support for all sales, order entry and Human Resources. I was responsible for all order entry. I held daily meetings and was the executive assistant to two VPGMs. I assisted our Human Resources manager with paperwork and processing new hires and terminations. My biggest role was supporting all sales channels in whatever they requested ( collateral, paperwork, training materials, appointment setting, order entry and validation, etc ). Show less