Experience

Stats NZ

• New Zealand
• Information Services
• 700 & Above Employee

• Service Portfolio Manager

  • Jul 2020 - Present

  Responsible for partnering with customers, internal and external stakeholders, and partners to ensure services deliver to customer expectations. We work with our DevOps teams ensuring delivery of work programmes.

• Service Assurance Consultant

  • Nov 2018 - Jul 2020

  As SAC for the Digital Business Service Channel's stream, my main focus was to improve the assurance activity processes for all systems and services delivered via the Channels Service Line. This included Security C&A work, change and release, continual improvement, problem and incident management, and effective monitoring and alerting of our systems.

• IT Problem Manager

  • 2008 - Oct 2018

  Ownership of the activities, tasks and artifacts related to Problem Management, following the Stats NZ methodologies and ITIL process. To work with teams to recognise the impacts of repeating faults that reduce the service on offer. I enjoy the collaboration this role can have. If you have a great group of people to work with, good things can be done. With the multitude of changes our organisation is constantly going through, the challenges are there to evolve with new ways of working and with new partners. It's an interesting time. Show less



Statistics NZ

• IT Service Delivery Manager

  • Aug 2007 - Dec 2008

  Manage at a high level the overall work program across IT Solutions group, ensuring the metrics are in place to capture information. Provide direction and manage business expectations to achieve agreed outputs across IT Solutions group. Manage at a high level the overall work program across IT Solutions group, ensuring the metrics are in place to capture information. Provide direction and manage business expectations to achieve agreed outputs across IT Solutions group.



Land Information NZ

• IT Operations Specialist

  • Jul 2004 - Jul 2007

  IT Operations Specialist 2004-2007 - IT Service Improvement - Project Manager - LOL DR Technical Document Manager - LOL Systems Consultant IT Operations Specialist 2004-2007 - IT Service Improvement - Project Manager - LOL DR Technical Document Manager - LOL Systems Consultant



Toitū Te Whenua Land Information New Zealand

• New Zealand
• Government Administration
• 500 - 600 Employee

• IT Operations

  • Mar 1997 - Jul 2004

  Landonline (LOL) Systems Administrator 2000-2004 Evaluation & Procurement 1999-2000 Desktop Analyst 1997-1999 Landonline (LOL) Systems Administrator 2000-2004 Evaluation & Procurement 1999-2000 Desktop Analyst 1997-1999



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Help Desk Analyst

  • 1989 - 1991



New Zealand Insurance

• Insurance Rep - Domestic

  • 1984 - 1989