Payroll & Benefits Specialist

• Jul 2020 - Present

Compensation Analyst

• Dec 2018 - Jul 2020

Sr. Customer Success Manager

• Jul 2017 - Dec 2018

Customer Success Manager

• Apr 2016 - Jul 2017

Recruiting Coordinator

• Nov 2015 - Apr 2016

- Established and implemented formal Recruiting/Interview process in both Beijing and US locations. - Migrated the company’s ATS from Jobvite to Greenhouse in both Beijing and US locations. - Created and implemented a uniform “Candidate Experience”, and personally ensured that every candidate was given the greatest experience possible. - Designed Welcome Package for all new hires. - Created company’s Glassdoor profile and created incentives to grow number of reviews. - Coordinated scheduling of all Interviews across departments. - Coordinated Interview Training for Executive/Hiring Teams. - Aided in the planning and execution of company events, as needed. - Booked travel arrangements for out of area candidates. Show less

Client Account Manager

• Jul 2014 - Nov 2015

SmartZip Analytics, Inc. is the national leader in analytics and predictive marketing. In 2014 SmartZip was ranked #42 on Inc. 5000 List of Fastest Growing Private Companies in the U.S and #20 by the San Francisco Business Times 100 Fastest Growing Private Companies. - Acted as the primary Account Manager for 90-110 clients and provided day-to-day exceptional customer service and support for all post sales events. - Book of Business: $772,000 - Continued to exceed the Department Goals for retained dollars each quarter. - Responsible for resolving all client related issues in a timely manner while exceeding expectations, and continuing to build relationships. - Managed high dollar accounts and Brokerages. - Entrusted to create amendments to contracts. - Created an in-depth reference manual for all new hires used across regions. - Involved with many different teams: FAQ Team, Ambassador Team, and Gainsight Launch Team. - Selected to assist in the product release of “ST5” – SmartZip’s biggest overhaul to date. Show less

Manager

• Jul 2013 - Jul 2014

Campo di Bocce of Livermore has become a fixture on the bocce circuit and among locals looking to enjoy a fine glass of wine. Voted Best Bocce Courts in the East Bay, Campo di Bocce is home to many large-scale events and tournaments. The Annual Madden Mariucci Charity Bocce Tournament is held at Campo di Bocce of Livermore and hosts many influential people each year. - Managed dining room and bar staff, bocce ball courts operation and large events. - Resolved all guest and staff complaints and concerns, monitored actions of staff and guests to ensure that health and safety standards and liquor regulations were obeyed. - Created daily schematics involving many factors to ensure facility operated successfully, maintained relationships with guests and staff. - Submitted detailed daily reports to senior management. - Handled large amounts of cash, recorded daily cash-outs and tips for entire staff, daily deposits, computed and issued employee tips, ensured employee hours are correct and made changes if needed, inventory. - Cross-trained in the Events/Sales department. Show less

Server

• Jun 2010 - Oct 2010

- Server in large main dining room. - High capacity restaurant hostess. - Maintained food stations in fast paced buffet, greeter, stocked restaurant with needed supplies. - Assisted restaurant manager with office duties. - Promoted from large main dining room to a smaller more intimate restaurant setting. - Server in large main dining room. - High capacity restaurant hostess. - Maintained food stations in fast paced buffet, greeter, stocked restaurant with needed supplies. - Assisted restaurant manager with office duties. - Promoted from large main dining room to a smaller more intimate restaurant setting.