Heather Eccles

IT Infrastructure & Applications Team Lead at ECM (Vehicle Delivery Service) Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English -
Skills

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Credentials

  • APM Student
    Association for Project Management
    May, 2021
    - Nov, 2024
  • MCSA: Microsoft Certified Systems Associate Windows 8.1
    Microsoft
    Dec, 2015
    - Nov, 2024
  • UK Athletics Run Leader
    England Athletics
    Sep, 2015
    - Nov, 2024
  • MTA: Networking Fundamentals
    Microsoft
    Nov, 2013
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Apr, 2013
    - Nov, 2024
  • MTA: Windows Operating System Fundamentals
    Microsoft
    Apr, 2013
    - Nov, 2024
  • CompTIA PDI+
    CompTIA
    Sep, 2009
    - Nov, 2024

Experience

  • ECM (Vehicle Delivery Service) Ltd
    • 1 - 100 Employee
    • IT Infrastructure & Applications Team Lead
      • Jul 2015 - Present

      Team leader for the ECM IT Helpdesk. Leading ICT projects and acting as PM and POC for all technical enquiries relating to project work. IBM System i / AS400 monitoring, SAVSYS and maintenance scheduling VMware virtual environment monitoring Veeam backup configuration and monitoring Project management from conception and implementation through to completion IT Helpdesk monitoring and assignment of tasks to helpdesk team members Staff training on in house ICT systems (creation and execution of lesson plans, how to guides and arranging study groups) Reviewing and overhauling of departmental procedures Asset management (SAM and ITAM) Advising senior management on hardware and software purchasing Software analysis, UAT and beta testing in an IBM System i environment Report generation and data manipulation, using Cognos Impromptu Monitoring and developing EDI communications interfaces between customers and company Show less

  • Integrity IT Systems Ltd
    • Carlisle
    • Technical Engineer
      • Aug 2011 - Jun 2015

      Remote monitoring and maintaining our clients’ Sophos UTM and Watchguard firewalls. Scheduling and co-ordinating software update rollouts both on site and remotely. Installation and troubleshooting network printers and copiers. Assisting with migration and deployment of Windows servers to new and existing domains (Windows Server 2008 and 2012). Undertaking site maintenance visits to address issues, configure new equipment and to assess the client’s current IT provision, and recommend upgrades / new products where appropriate. Asset tagging and inventory creation for larger sites. Show less

  • Byte IT
    • Carlisle
    • Technical Engineer
      • Mar 2010 - Aug 2011

      Scheduling and carrying out monthly maintenance visits for contracted customers, network troubleshooting, software rollouts, workshop repairs, helping tutor an apprentice. Scheduling and carrying out monthly maintenance visits for contracted customers, network troubleshooting, software rollouts, workshop repairs, helping tutor an apprentice.

  • Bytebak / System IT
    • Carlisle
    • Technical Engineer
      • Feb 2007 - Mar 2010

      Routine servicing, maintenance and repairs of Sharp photocopiers, IT and network troubleshooting and installation, laptop repairs and Apple computer work. Routine servicing, maintenance and repairs of Sharp photocopiers, IT and network troubleshooting and installation, laptop repairs and Apple computer work.

  • PC World
    • Carlisle
    • Customer Services Agent
      • Nov 2003 - Mar 2007

      Duties included performing troubleshooting and routine maintenance on customer equipment, scheduling and tracking repairs and warranty claims. Duties included performing troubleshooting and routine maintenance on customer equipment, scheduling and tracking repairs and warranty claims.

  • Admin Assistant
    • Carlisle
    • Admin Assistant
      • Sep 2001 - Feb 2004

      As part of a Modern Apprenticeship - data input, photocopying, liaising with schools and parents, logging IT faults and assisting the technical engineer with troubleshooting. As part of a Modern Apprenticeship - data input, photocopying, liaising with schools and parents, logging IT faults and assisting the technical engineer with troubleshooting.

Education

  • University of Cumbria
    Project Management BSc (Hons)
    2021 - 2024
  • Northumbria University
    2021 - 2022
  • Carlisle College
    AS Level, Computing
    2002 - 2003
  • Direct Training Services / Career Development UK
    Business Admin NVQ, Business Admin
    2001 - 2003
  • Morton School
    High School, 9 x GCSE
    1995 - 2001

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