Office Manager

• Mar 2021 - Present

Dental Hygiene Instructor

• Sep 2020 - Present

Facilitate diverse learning experiences and effective feedback to studentsCreate a learning environment conducive to engagement and content absorptionEmploy diverse instructional methods to accommodate various learning stylesPromote development and effective use of critical thinking skillsUtilize performance data to identify students who may require additional assistancePerform skill assessments, evaluations, and performance reviews Facilitate diverse learning experiences and effective feedback to studentsCreate a learning environment conducive to engagement and content absorptionEmploy diverse instructional methods to accommodate various learning stylesPromote development and effective use of critical thinking skillsUtilize performance data to identify students who may require additional assistancePerform skill assessments, evaluations, and performance reviews

Dental Hygienist

• Sep 2020 - Feb 2021

Review hygiene instructions with patients and parents to maintain oral healthAssess dental condition and perform all hygiene clinical proceduresFollow established emergency, referral, and inventory management processesCollaborate with treatment provider to ensure client needs are addressed Review hygiene instructions with patients and parents to maintain oral healthAssess dental condition and perform all hygiene clinical proceduresFollow established emergency, referral, and inventory management processesCollaborate with treatment provider to ensure client needs are addressed

Dental Hygienist

• Feb 2015 - Sep 2020

Improve operational efficiency and reduce costs through process improvementAssess client needs and proactively address issues with treatment providerSupport fast-paced high-volume customer service operationsExecute established emergency, inventory, and change management protocolsAnalyze internal metrics and report trends to management Improve operational efficiency and reduce costs through process improvementAssess client needs and proactively address issues with treatment providerSupport fast-paced high-volume customer service operationsExecute established emergency, inventory, and change management protocolsAnalyze internal metrics and report trends to management

Eyecare Advisor

• Mar 2013 - Jun 2015

Performed pre-testing procedures to ensure high-quality serviceEducated clients regarding safe and effective product usageEnsured superb customer service in all aspects of businessProtected medical information in accordance with HIPAA Developed and improved retail management strategies within a medical office Performed pre-testing procedures to ensure high-quality serviceEducated clients regarding safe and effective product usageEnsured superb customer service in all aspects of businessProtected medical information in accordance with HIPAA Developed and improved retail management strategies within a medical office

Customer Experience Supervisor

• Jun 2009 - Dec 2012

Met personal and store sales goals through effective client managementLed cross-functional teams in support of company mission and goalsAssisted in training and developing a successful sales teamProvided feedback and in the moment coaching to teamEffectively communicated to Store leadership and sales associates Met personal and store sales goals through effective client managementLed cross-functional teams in support of company mission and goalsAssisted in training and developing a successful sales teamProvided feedback and in the moment coaching to teamEffectively communicated to Store leadership and sales associates