Heather Dugger

Recruitment Operations Manager at Terradin
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Recruitment Operations Manager
      • Jun 2017 - Present

      I partner directly with our CEO and oversee day to day activities, client engagement, creation and overseeing of budgets, payroll and forecasting.As a team, we work to identify potential areas of improvement, providing information to the client, participating in client meetings (over the telephone and/or in person), and to maintain the highest level of customer satisfaction. I host regularly scheduled calls with each client, resolve all client escalations, initiate problem-solving tactics with recruiting needs, while determining and implementing best practices for the client(s). Acting as the day-to-day point person to coordinate all processes, ensuring timely execution and quality control of each client interaction.I manage all of our recruiters who are dedicated to each of their client portfolios. Daily, I help to lead/support those involved in recruiting, ensuring they are fully trained and capable of leveraging the technology platforms we are currently utilizing. I conduct weekly Recruiter team meetings and individual meetings to provide feedback and work team members on personal development.

    • Divisional Team Leader
      • Jan 2017 - Jun 2017

      In addition to all recruiting duties, I managed a team of 6 within one of our healthcare recruiting divisions. Provided assistance and feedback within challenging recruiting locations. Conducted weekly touch-base meetings with all team members. Completed on-boarding and training process for all new employees.

    • Healthcare Recruiter
      • Oct 2016 - Jan 2017

      As a Healthcare Recruiter, I helped to develop and execute recruiting plans for various clients nationwide. I initiated, and tracked measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Weekly I conducted regular follow-up calls with Hiring Managers or points of contact to determine the effectiveness of recruiting plans and implementation. Researched and recommend new sources for active and passive candidate recruiting. Network through industry contacts, association memberships, trade groups, social media, and employees. I worked with Hiring Managers to create job descriptions and re-write job ads as needed.Completed initial phone screening of candidates to determine if viable based on the needs of the Hiring Manager. From here, I helped to facilitate the scheduling of interviews for the respective Managers. Maintain contact with possible future candidates.

    • United States
    • Machinery Manufacturing
    • 700 & Above Employee
    • Finance Assistant
      • May 2015 - Aug 2016

      Working directly in collaboration with Finance Managers, our sales and store teams, I provide servicing for in house, commercial credit accounts. My duties include, business verifications, commercial credit review, and establishing new accounts. I was also responsible for complete AR portfolio management that includes a customer database from five of our Virginia locations. Other duties included filing and terminating our UCC's, insurance verification and input, processing credit references, reviewing and completing funding sheets for finance deals, updating our customer database, collection calls and providing customer service to our internal and external customers.

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • HR Specialist
      • Mar 2015 - May 2015

      As a temporary assignment between positions, I worked directly with Payroll and Human Resources as needed. Some of my duties included; time card reconciliation and entry, updating employee time off records, preparing and mailing new hire/termination packets, process new hire verifications, employee audits and other duties as assigned. As a temporary assignment between positions, I worked directly with Payroll and Human Resources as needed. Some of my duties included; time card reconciliation and entry, updating employee time off records, preparing and mailing new hire/termination packets, process new hire verifications, employee audits and other duties as assigned.

    • United States
    • Retail
    • 700 & Above Employee
    • Commercial Credit Associate III
      • Apr 2013 - Dec 2014

      As an advanced team member, I utilized my problem solving and analytic skills to reconcile commercial accounts and provide guidance or assistance to Credit Associates Level I & Level II. Other responsibilities included, processing incoming customer requests, process credit applications and establishing credit lines, apply pending payments, collection calls, service incoming internal and external customer service calls. As an advanced team member, I utilized my problem solving and analytic skills to reconcile commercial accounts and provide guidance or assistance to Credit Associates Level I & Level II. Other responsibilities included, processing incoming customer requests, process credit applications and establishing credit lines, apply pending payments, collection calls, service incoming internal and external customer service calls.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Foreclosure Specialist
      • Sep 2010 - Apr 2013

      Review and process foreclosure notices documents, asset review, request property values, review lien searches and determine next steps to insure our institution is profitable and received maximum funding from sale.

    • Bankruptcy Specialist
      • Apr 2008 - Sep 2010

    • United States
    • Retail Office Equipment
    • Accounts Receivable Clerk
      • 2006 - Apr 2008
    • United States
    • Education Administration Programs
    • Teller
      • 2005 - 2006
    • United Kingdom
    • Administrative Assistant/ Recruiter
      • 2002 - Jul 2005

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