Assistant Director

• Mar 2020 - Present

• Assist Director in developing and updating the overall business model and business plan. • Design toilet blocks and business model per location according to individual needs. • Contact materials and service providers to compare quality, minimize expenditure, and ensure sustainability of each individual project. • Contact third-parties concerning funding, knowledge exchange, and partnership. • Manage employees in Ghana and the Netherlands. Monitor local entrepreneurs for compliance from afar via reporting systems designed for unbiased reporting, utilizing cloud computing and QR technologies. Show less

Social Ambassador

• May 2020 - Present

• Formulate a communication plan with branch management around sustainability based on store goals for each fiscal year.• Participate in Good Neighbor activities to benefit the community, such as collecting trash on World Cleanup Day and teaching local child refugee about IKEA’s sustainable products.• Engage co-workers in sustainable activities and communication utilizing various means, such as sustainability work groups, printed communications, and internal social media posts.• Encourage customers to practice sustainable consumption by means of communications related to IKEA products and services. Show less

Customer Relations Representative

• Nov 2018 - Present

• Head, develop, and evaluate Sustainability project for Amersfoort’s CR department, to be used as model for IKEA country-wide FY20 focus on sustainability and transformational goals.• Collaborate with the Food and Sales departments to evaluate, select, and replenish the articles for sale at the registers according to customers’ needs.• Train and integrate new co-workers through the onboarding process.• Assist in developing the Safety and Security training module for CR department.• Solve service problems and maintain customer information and input at Customer Service desk and Goederenuitgifte desk using several operational programs, including iSell and SAMS. Show less

Trainee Team Manager

• Nov 2017 - Oct 2018

• Managed the day-to-day activities of the 70 co-workers in the Customer Relations department for up to five shifts per week.• Managed staff availability and scheduling.• Mitigated internal service problems amongst branches and with customers, including lost orders, missing articles, and complaints.• Monitored the quality of service at store-level through daily inspections and customer response technology.• Executed several projects, including a rebuild of the cash line, purchasing new cash line equipment, and onboarding of new summer employees. Show less

Director of Operations/ Financial Manager/ General Manager/ Founder

• Jul 2015 - Aug 2016

• Designed and developed a business plan, to be implemented from the ground up. Wrote business proposals for approval by both company owners and rental property managers. • Headed all aspects of the company, from creating blue prints and designing furniture, to crafting the menu and hiring and firing staff. • Facilitated various contract negotiations with suppliers, such as Serengeti Breweries and Oryx Gas. • Purchased all goods for the business, from kitchen equipment to consumables. • Fulfilled accountant role through managing company funds in house and in the bank. Developed and managed company budget. Paid staff, utilities companies, and food and beverage creditors. • Tracked and analyzed sales trends through accounting and waste monitoring. Made orders through trend analysis. • Met with individual clients to organize private, customized events, and facilitated larger events with up to 10,000 attendees. • Wrote staff manual, trained staff and monitored individual performance. • Planned and organized entertainment for routine and publicity events. • Designed logo and uniforms. Show less

Manager of Foreign Teaching Department

• May 2014 - Jul 2015

• Charged with foreign teacher oversight, through completion of quarterly employee reviews and monthly individual employee performance meetings, as well as communicating concerns and recommendations to upper management. • Developed new company materials, such as teacher evaluation materials and employee training manuals. • Assisted in hiring staff, and responsible for firing employees. • Organized company electronic database containing teaching and training materials. (http://en.bestlearning.cn/) Show less

Foreign Language Teacher

• Aug 2013 - Jul 2014

• Sole foreign teacher, responsible for teaching over 800 students on a weekly basis. • Developed and presented classroom teaching materials for 22 classes per week. • Edited professional school documents and banners. (http://www.sflsdhp.cn/) • Sole foreign teacher, responsible for teaching over 800 students on a weekly basis. • Developed and presented classroom teaching materials for 22 classes per week. • Edited professional school documents and banners. (http://www.sflsdhp.cn/)

Waitress

• 2009 - 2013

Waitress

• 2005 - 2009

Hired as a busser and moved on to kitchen staff, bar back, hostess, and waitress. Hired as a busser and moved on to kitchen staff, bar back, hostess, and waitress.