Experience

Health Plus

• United States
• Insurance
• 100 - 200 Employee

• Retention Project Coordinator

  • Sep 2009 - Present

  Brooklyn, NY Provides administrative and operations support to the Director of Retention and Retention Managers. Responsible for overseeing the production and distribution of all incoming and outgoing Retention Department reports. Researches and prepares reports and special materials. Supervises department assistants. Orders departmental promotional items from vendors. Coordinates and assists with the development of training materials and provides training to the Retention Department… Show more Provides administrative and operations support to the Director of Retention and Retention Managers. Responsible for overseeing the production and distribution of all incoming and outgoing Retention Department reports. Researches and prepares reports and special materials. Supervises department assistants. Orders departmental promotional items from vendors. Coordinates and assists with the development of training materials and provides training to the Retention Department staff on important updates. Assists in the development of departmental policies and procedures, manuals, and forms. Develop educational materials for providers and members related to recertification. Develop, implement and maintain a home visit monitoring system. Coordinates and manages special project work. Coordinates all trainings for the Retention Department staff including Marketing New Hire, Refresher, FEEA, Compliance etc. Tracks vacation, sick and days off for the Retention Staff, reviews absentee patterns for managers. Represents the Retention Department in interdepartmental meetings. Handles other special duties, projects, and assisgnments as assigned. Provides follow-up to the Retention Director and the Retention Managers on delegated assignments. Coordinates management meetings and provides minutes and follow up on meeting progress. Creates customer service materials to inspire and motivate staff.

• Communications Coordinator

  • Apr 2002 - Sep 2009

  Brooklyn, NY