Heather Cooke
Contract Monitor at Texas Department of Assistive and Rehabilitative Services- Claim this Profile
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Bio
Doug Renteria
This letter is my personal recommendation for Heather Cooke. I worked with Heather as her supervisor for several years. Heather is a hard worker who is willing to take on any assignment to support her team. She has a very effective communication style, both verbally and in writing, and she can express her ideas clearly and concisely to any audience. During her work with me at Texas Mutual she consistantly met personal goals and contributed significantly to the department meeting its goals. She was a joy to work with. I highly recommend Heather. She is a team player and would make a great asset to any organization.
Doug Renteria
This letter is my personal recommendation for Heather Cooke. I worked with Heather as her supervisor for several years. Heather is a hard worker who is willing to take on any assignment to support her team. She has a very effective communication style, both verbally and in writing, and she can express her ideas clearly and concisely to any audience. During her work with me at Texas Mutual she consistantly met personal goals and contributed significantly to the department meeting its goals. She was a joy to work with. I highly recommend Heather. She is a team player and would make a great asset to any organization.
Doug Renteria
This letter is my personal recommendation for Heather Cooke. I worked with Heather as her supervisor for several years. Heather is a hard worker who is willing to take on any assignment to support her team. She has a very effective communication style, both verbally and in writing, and she can express her ideas clearly and concisely to any audience. During her work with me at Texas Mutual she consistantly met personal goals and contributed significantly to the department meeting its goals. She was a joy to work with. I highly recommend Heather. She is a team player and would make a great asset to any organization.
Doug Renteria
This letter is my personal recommendation for Heather Cooke. I worked with Heather as her supervisor for several years. Heather is a hard worker who is willing to take on any assignment to support her team. She has a very effective communication style, both verbally and in writing, and she can express her ideas clearly and concisely to any audience. During her work with me at Texas Mutual she consistantly met personal goals and contributed significantly to the department meeting its goals. She was a joy to work with. I highly recommend Heather. She is a team player and would make a great asset to any organization.
Experience
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Texas Department of Assistive and Rehabilitative Services
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United States
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Government Administration
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500 - 600 Employee
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Contract Monitor
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Sep 2009 - Present
. Acts as lead monitor or review team member performing desk review audits and on-site monitoring reviews of programmatic and financial records of agency contractors to ensure compliance with federal, state and agency rules and regulations. . Identifies contractor findings as well as internal management issues; . Evaluates, negotiates and approves contractor corrective actions; . Assists in maintaining the departmental monitoring procedures ensuring compliance with applicable federal and state statutes and regulations and with agency policies and procedures. Prepares policy and procedure revisions as assigned; . Drafted standardized statements of finding to provide consistency in reporting; and . Provides consultation, technical assistance and training to contractors and staff as needed. Show less
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Texas Department of Aging and Disability Services
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United States
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Government Administration
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700 & Above Employee
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Special Projects
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Jul 2008 - Sep 2009
. Developed systems initiative tracking systems in Excel; . Managed the statewide systems initiative monitoring; . Assisted in the coordination and tracking of legislative and media requests; . Assigned and monitors through to completion of Commissioner Assignments; . Prepared reference materials for legislative hearings; . Participated in various work groups and coordinates activities with facility staff, DADS budget/revenue management and IT staff; . Worked with program staff in determining trends and resolving technical issues; . Coordinated and assigns Community Placement slots for individuals moving from State Mental Retardation Facilities; and . Managed special projects and research as assigned. Show less
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TMI
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Telecommunications
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300 - 400 Employee
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Contract Manager
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Nov 2005 - Jul 2008
. Developed and implement effective techniques for evaluating agency programs; . Participated in program planning, development, and implementation; . Acted as system administrator for multiple systems; . Monitored contract performance by examining billings and administer the billing process; . Assisted with developing contract administration policies and procedures; . Assisted in analyzing applications and variations of programs to develop an action plan for improving or initiating new programs; . Participated in work groups on special projects involving agency operations as assigned; . Reviewed potential new hire applications for job and team compatibility; . Participated in potential new hire interview process; and . Provided training as necessary. Show less
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Texas Health and Human Services
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United States
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Government Administration
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700 & Above Employee
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Sanctions Specialist
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Nov 2005 - Oct 2007
. Directed and evaluated investigations done by Medical Provider Integrity; . Reviewed investigations for quality and completeness of information; . Conducted research to include background checks as well as personal and business related history using software and internet resources such as AutoTrack and Secretary of State; . Conducted interviews and gather facts; . Reviewed and research legal aspects of investigations and recovery potential, taking action as appropriate; . Prepared cases for presentation at hearings or in court; . Testify and present evidence in formal hearings or court proceedings; and . Assisted in the training and mentoring of newer team members. Show less
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Texas Mutual Insurance Company
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United States
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Insurance
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700 & Above Employee
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Subrogation Specialist
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Nov 1993 - Feb 2005
. Initiated, directed and evaluated investigations done by Field Investigators and/or outside engineers to determine third-party liability; . Analyzed available information, including applicable contracts, case law and investigations to determine viability of recovery; . Managed caseload averaging more than 225 files through the subrogation process, while assessing recovery potential and ongoing cost effectiveness; . Worked directly with outside legal counsel in making litigation decisions towards successful recoveries; . Prepared case for in-house counsel in anticipation of litigation; . Attended mediation throughout the state of Texas with full authority to negotiate liens in the best interest of TMI; . Responsible for largest percentage recovered by team in 2004 and 2005 totaling over $35 million in cash and off-set of future medical and indemnity benefits that would have been paid by TMI to the claimant, resulting in lower premiums for our policy holders; . Reviewed and analyzed legal documentation involved in the litigation process, including affidavits, discovery and releases; . Communicated directly with injured employees, families of deceased employees, their attorneys and our policyholders in regard to ongoing litigation; . Review and pay invoices from outside counsel vendors; . Participated in process analysis/improvement of all departmental functions and processes; and . Trained and mentored newer team members. Show less
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