Heather Coleman

Lead Care Coordinator at AnswersNow
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Contact Information
us****@****om
(386) 825-5501
Location
JE

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Caleb Mencel

July 18, 2022 To whom it may concern, I had the pleasure of working with Heather for nine months at Elemy where our team obtained prior authorizations for ABA therapy. As her former supervisor, I can say that Heather will be an excellent addition to your team. In her time with Elemy, she quickly stood out with her strong work ethic and attention to detail. As she grew in her role with Elemy, she took on more and more responsibility and she gained promotion as the Team Lead. I could always depend on Heather to follow through on all that she was given and, in every instance, exceed what was required. Over her last two months with Elemy, she was a vital part of training a merged team in submitting and obtaining prior authorizations. As an example of her strong performance, she compiled training materials and took the initiative to create new resources for the new team members and, in my absence, effectively led a wave of training on her own. Heather also has a wonderful personality. She is a motivating presence for those around her and was a massive part of our success as a team. Not only was she a great resource for our team, but for other teams as well. As team lead, she was the point person for day-to-day inquires and always approached her interactions with others with a smile, no matter the situation. I highly recommend Heather for your open position. Her combination of excellent work output and personality lend to her ability to be a top performer within any role she has. She was a great colleague and she will be for you and your team as well. Best Regards, Caleb Mencel Supervisor, Prior Authorization at Elemy mencel.caleb@gmail.com +48 660 447 917

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Credentials

  • Certified Professional Coder (CPC)
    AAPC
    Sep, 2021
    - Nov, 2024

Experience

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Lead Care Coordinator
      • Mar 2023 - Present

    • Intake and Credentialing Specialist
      • Jul 2022 - Mar 2023

    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Prior Auth Team Lead
      • May 2022 - Jul 2022

    • Prior Auth Specialist
      • Nov 2021 - Jul 2022

    • United States
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Member
      • Jan 2021 - Nov 2021

    • Mother
      • Dec 2018 - Nov 2021

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Authorization specialist
      • Jun 2019 - Dec 2019

      Preauthorization specialist-contacted insurance companies or third party authorization company to obtain authorization for medical tests. Preauthorization specialist-contacted insurance companies or third party authorization company to obtain authorization for medical tests.

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Medical Office Assistant
      • Apr 2018 - Nov 2018

Education

  • Ashworth College
    Career diploma, Medical billing and coding
    2020 -
  • Georgian Court University
    Bachelor's degree, Music Teacher Education
    2006 - 2011
  • AAPC
    Certificate, Review of medical billing and coding

Community

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