Experience

City of Topeka Government

• United States
• Government Administration
• 1 - 100 Employee

• Business Manager

  • Feb 2021 - Present

• Deputy Court Administrator

  • Oct 2016 - Feb 2021

  Create standard operating procedures and conduct in-person training, Develop and facilitate customer service training sessions, Reconcile accounts receivable and purchasing card statements, Daily supervision of 12 employees, including hiring, training and disciplinary actions, Conduct annual performance evaluations, Supervise work for adherence to legal requirements, Develop and/or update position descriptions ,Manager HR functions for Court Clerk’s staff, Serve as agency Technical Agency Coordinator and Local Agency Security Officer for KCJIS ensuring compliance with state and federal Criminal Justice regulations, Create standard operating procedures and conduct in-person training, Develop and facilitate customer service training sessions, Reconcile accounts receivable and purchasing card statements, Daily supervision of 12 employees, including hiring, training and disciplinary actions, Conduct annual performance evaluations, Supervise work for adherence to legal requirements ,Develop and/or update position descriptions, Manager HR functions for Court Clerk’s staff, Serve as agency Technical Agency Coordinator and Local Agency Security Officer for KCJIS ensuring compliance with state and federal Criminal Justice regulations Show less

• Court Specialist

  • Sep 2014 - Oct 2016

  Perform advanced clerical work including financial data, submitting information to a variety of government agencies. Complete records request in a manner to complies with Kansas Open Record Request Act. Perform clerical duties as required when working Trial and Arraignment dockets.Prepare dockets, order office supplies, process Judges mail and other duties as assigned.

• Court Clerk II

  • Jun 2014 - Sep 2014

  Receive, process, produce and/or distribute court case information and documents. Complete accurate and timely data entry as related to court proceedings. Perform Hearing disposition work in the Municipal Court. Scan and link documents in a timely and accurate manner. Comply with cash handling procedure, balance cash drawer daily. Provide customer service to a variety of people under high stress situations.

• Court Clerk I

  • Dec 2013 - Jun 2014

  Receive, process, produce and/or distribute court case information and documents. Complete accurate and timely data entry as related to court proceedings. Perform Hearing disposition work in the Municipal Court. Scan and link documents in a timely and accurate manner. Comply with cash handling procedure, balance cash drawer daily.



John Q. Hammons Hotels & Resorts

• United States
• Hospitality
• 200 - 300 Employee

• Group Rooms Coordinator

  • Dec 2011 - Dec 2013

  Act as primary resource for operational and administrative functions for group block management including building blocks, managing inventory, billing, pre-arrival and post departure tasks. Act as a resource for both the hotel and client for information. Maintain a working knowledge of the sales, front office and accounting areas. Maintain a working knowledge of revenue management principles as it applies to the hotel. Maintain accurate files and system for information retrieval. Act as primary resource for operational and administrative functions for group block management including building blocks, managing inventory, billing, pre-arrival and post departure tasks. Act as a resource for both the hotel and client for information. Maintain a working knowledge of the sales, front office and accounting areas. Maintain a working knowledge of revenue management principles as it applies to the hotel. Maintain accurate files and system for information retrieval.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• CSR

  • Jul 2011 - Dec 2011

  Answer phones and respond to customer requests, sell product and place customer orders in computer,system, provide customers with product and service information. Identify, research and resolve customer issues using computer system. Follow up on customer inquires not immediately resolved. Complete call logs and reports, research billing issues including misapplied payments. Answer phones and respond to customer requests, sell product and place customer orders in computer,system, provide customers with product and service information. Identify, research and resolve customer issues using computer system. Follow up on customer inquires not immediately resolved. Complete call logs and reports, research billing issues including misapplied payments.



Heather's Little Helpers Home Daycare

• Owner/Operator

  • Jan 2005 - Jul 2011

  I owned and operated a licensed home daycare, keeping detailed records in accordance woth state laws on all children in attendance. Keep financial records, complete and file income tax returns, and manage all aspects of running a small business. I owned and operated a licensed home daycare, keeping detailed records in accordance woth state laws on all children in attendance. Keep financial records, complete and file income tax returns, and manage all aspects of running a small business.



Brimans Leading Jewlers

• United States
• Retail Luxury Goods and Jewelry

• Office Manager

  • May 2003 - Jan 2005

  Responsible for interaction with customers at the final point of sale, completing transactions. Entering data into the computer for sales. Balancing the cash drawer daily against the receipts for the day. Placing special orders with vendors for merchandise, keeping stock of all office supplies and any other duties as needed. Responsible for interaction with customers at the final point of sale, completing transactions. Entering data into the computer for sales. Balancing the cash drawer daily against the receipts for the day. Placing special orders with vendors for merchandise, keeping stock of all office supplies and any other duties as needed.



Finlay Fine Jewelry

• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Branch Manger

  • Jun 1998 - May 2003

  Responsible for employee interviewing, hiring, training and scheduling. Managed product display in accordance with company designs, managed store inventory. Managed all issues as they arose, working with higher management via teleconference. Responsible for employee interviewing, hiring, training and scheduling. Managed product display in accordance with company designs, managed store inventory. Managed all issues as they arose, working with higher management via teleconference.