Experience

Krystal Restaurants LLC

• United States
• Restaurants
• 500 - 600 Employee

• Director of Restaurant Technology and Data Automation

  • Jun 2022 - Present

  Atlanta Metropolitan Area



Church's Texas Chicken

• Restaurants
• 700 & Above Employee

• Director of Restaurant Technology

  • Jul 2019 - Jun 2022

  Greater Atlanta Area

• Senior Manager of Restaurant Data

  • May 2013 - Jun 2019

  Greater Atlanta Area • Supports the functional processes and business requirements for point of sale (POS) application and hardware. • Supports the functional processes and business requirements for back office application. • Manages strategic relationships with technology partners. Works with outside vendors on projects establishing technical requirements, delivery, and service level agreements. • Ensures that systems and services support daily business and store operations. • Manage internal and… Show more • Supports the functional processes and business requirements for point of sale (POS) application and hardware. • Supports the functional processes and business requirements for back office application. • Manages strategic relationships with technology partners. Works with outside vendors on projects establishing technical requirements, delivery, and service level agreements. • Ensures that systems and services support daily business and store operations. • Manage internal and offshore team to identify and implement operational process and procedures to drive overall performance • Partners with operations, finance and store user groups to gather and document functional requirements. • Conceptualizes and identifies solutions that meet business needs and align with IT strategy and direction. • Oversees the formal planning, tracking, and reporting on project status. • Manages the process of communicating functional requirements to the business partners and stakeholders. • Review, recommend, and implement IT tools that support the business and helps automate operations. • Maintains appropriate budgetary and cost mechanisms and processes. • Elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

• Manager Restaurant Systems

  • May 2010 - May 2013

  Greater Atlanta Area • Ensures the planning and execution of the POS downloads to the organization. • Maintains back office database, i.e. recipes, production worksheets, hierarchy. • Coordinates with the marketing and operations organizations to align POS/BO with marketing/operations pricing and promotion strategies. • Ensures day to day electronic invoice processing. • Performs recipe audit every 6 months. • Provides technical support to ensure that the restaurants can take care of customers in our… Show more • Ensures the planning and execution of the POS downloads to the organization. • Maintains back office database, i.e. recipes, production worksheets, hierarchy. • Coordinates with the marketing and operations organizations to align POS/BO with marketing/operations pricing and promotion strategies. • Ensures day to day electronic invoice processing. • Performs recipe audit every 6 months. • Provides technical support to ensure that the restaurants can take care of customers in our fast-paced quick service environment. • Assists in the delivery and rollout of software enhancements and upgrades. • Understands business problems and opportunities in the context of the requirements and assist in recommending solutions that enable the organization to achieve its goals. • Works closely with vendors, IT and business teams to validate features through design reviews and testing. • Bridge the gap between operations and the technology solution by translating business needs to technical solutions. • Elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

• Restaurant Systems Specialist

  • Aug 2007 - May 2010

  Greater Atlanta Area Ensures the planning and execution of the POS downloads to the organization. • Maintains back office database, i.e. recipes, production worksheets, hierarchy. • Coordinates with the marketing and operations organizations to align POS/BO with marketing/operations pricing and promotion strategies. • Ensures day to day electronic invoice processing. • Performs recipe audit every 6 months. • Assists in the delivery and rollout of software enhancements and upgrades. • Works closely… Show more Ensures the planning and execution of the POS downloads to the organization. • Maintains back office database, i.e. recipes, production worksheets, hierarchy. • Coordinates with the marketing and operations organizations to align POS/BO with marketing/operations pricing and promotion strategies. • Ensures day to day electronic invoice processing. • Performs recipe audit every 6 months. • Assists in the delivery and rollout of software enhancements and upgrades. • Works closely with IT and business teams to validate features through design reviews and testing.

• Training Restaurant General Manager

  • Aug 2006 - Aug 2007

  Tulsa, Oklahoma Area • Instructs trainees on effective management techniques • Engage / prepare junior management on all operational procedures • Models, upholds and communicates existing policy and procedures • Supports in new hire training, orientation and certification • Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards. • Communicates and follows-up… Show more • Instructs trainees on effective management techniques • Engage / prepare junior management on all operational procedures • Models, upholds and communicates existing policy and procedures • Supports in new hire training, orientation and certification • Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards. • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities. • Assists and resolves all guest complaints in-person or by phone. Apply the “listen, apologize, satisfy and thank” model to all guest complaints. • Ensures all incoming calls are handled in a prompt, courteous, and professional manner. • Directs and conducts regular training with team members. • Provides regular feedback to all team members and identifies areas for improvement. • Works with direct reports to cross-train and assist in the development of new skills. • Creates a work place where team members strive to do their best, are rewarded for performance, and have fun. • Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced, • Maintains a clean and safe restaurant for guests and team members. • Responsible for budgets and makes adjustments as needed. • Ensures compliance with labor laws. • Understands, enforces and adheres to all company policies and procedures. • Maintains restaurant inventory and ensures accessibility and organization. • Responsible for routine maintenance and repairs on all equipment. • Prepares and analyzes operation reports



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • May 1994 - Aug 2006

  Tulsa, Oklahoma Area •• Engage / prepare junior management on all operational procedures • Models, upholds and communicates existing policy and procedures • New hire training, orientation and certification • Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards. • Communicates and follows-up with guests to obtain feedback and identify service and food… Show more •• Engage / prepare junior management on all operational procedures • Models, upholds and communicates existing policy and procedures • New hire training, orientation and certification • Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards. • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities. • Assists and resolves all guest complaints in-person or by phone. • Ensures all incoming calls are handled in a prompt, courteous, and professional manner. • Directs and conducts regular training with team members. • Provides regular feedback to all team members and identifies areas for improvement. • Works with direct reports to cross-train and assist in the development of new skills. • Creates a work place where team members strive to do their best, are rewarded for performance, and have fun. • Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced, • Maintains a clean and safe restaurant for guests and team members. • Responsible for budgets and makes adjustments as needed. • Ensures compliance with labor laws. • Understands, enforces and adheres to all company policies and procedures. • Maintains restaurant inventory and ensures accessibility and organization. • Responsible for routine maintenance and repairs on all equipment. • Prepares and analyzes operation reports Show less