Experience

VETERAN HEALTH CARE ADMINISTRATION

• United States
• Medical Practices
• 1 - 100 Employee

• Advanced Medical Support Assistant

  • Mar 2022 - Present

  The Telehealth Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensures that the clinic setup is closely monitored to effectively support the need of the clinic(s), and make any necessary adjustments. They develop/maintain effective and efficient communications with the patients; interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient(s) and team; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions within the outpatient clinic areas; enter appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure(e.g. X-ray, Lab work); validate accuracy and resolve issues; participating and providing input in problem solving on operational issues, perform administrative follow up actions; participating and independently following up on issues by sharing information and collaborating with the medical team to assure continuity of care; evaluation patient information and clinic schedule list to determine clinic workload; assisting providers concerning shared patients (Those who receive their care at multiple VAs or those who have care in the community).



Healogics, LLC.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Office Coordinator

  • Feb 2020 - Mar 2022

  Coordinates with Center leadership to maximize daily patient census. Actively participates in staff meetings to support key functions within the Center. Greets patients and other visitors, answers and routes calls to appropriate staff. Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model. Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases. Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers. Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures. Coordinates/schedules ancillary testing with other hospital departments. Arranges for patient transportation as needed. Maintains office equipment and supplies as needed, and medical supplies as directed. Performs other duties as required



Phillycuseian_alswan

• United States
• Facilities Services
• 700 & Above Employee

• Medical Reimbursement Technician

  • Jun 2019 - Nov 2019

  Verifying veterans' insurance coverage for inpatient and outpatient services; Entering updated information and maintaining the database; Verifying benefits, policy number, pre-certification requirements, insurance company contact Information, and effective dates of coverage; Documenting pre-admission requirements; Assisting with the pre-certification process; Generating monthly reports; Reviewing and explaining insurance coverage with veterans; Responsible for all reimbursable billing activities including Tricare, Champ VA, Medicare, and pharmacy billing; Coordinating completion of forms with patients, administrative staff and providers; Validating claims for billing purposes ensuring eligibility; Monitoring reports to assure all possible billable cases are processed; Tracking, reviewing and correcting denials; Responding to veterans' questions and explaining eligibility requirements. insurance provisions, and billing and payment procedures; Performing other related duties as assigned.



American Hearing & Audiology

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Care Coordinator

  • Apr 2018 - Sep 2018



Connect Hearing - US

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Patient Care Coordinator

  • Feb 2017 - Apr 2018

  Growing and maintain relationships with patients; providing excellent customer care by setting realistic expectations, always following through with promises, and going above and beyond their needs. Managed all aspects of store operations. Worked directly with Senior Management. Verified patients insurance. Growing and maintain relationships with patients; providing excellent customer care by setting realistic expectations, always following through with promises, and going above and beyond their needs. Managed all aspects of store operations. Worked directly with Senior Management. Verified patients insurance.



Advanced and Preferred Physical Therapy

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Care Coordinator

  • Jul 2016 - Dec 2016

  Coordinate patient care and related services in a medical center. Worked closely with other professional team members, including physical therapists. Developed extensive network of professionals to ensure quality care for patients in the medical center and when transforming home. Coordinate patient care and related services in a medical center. Worked closely with other professional team members, including physical therapists. Developed extensive network of professionals to ensure quality care for patients in the medical center and when transforming home.