Experience

Kinco®

• United States
• Consumer Goods
• 1 - 100 Employee

• Sr. Customer Operations Manager

  • Aug 2021 - 2 years 5 months

  Portland, Oregon, United States Empower, train, coach, and encourage teams to be the best version of themselves by setting them up for success in their roles. Simplifying procedures to allow for easy processing and more efficient workflow. Work cross functionally among all departments collaborating strategically and leading the charge on process improvements for the company. Build solid relationships internally and externally. Play a pivotal role on the Leadership Team, strategically discussing quarterly priorities centered… Show more Empower, train, coach, and encourage teams to be the best version of themselves by setting them up for success in their roles. Simplifying procedures to allow for easy processing and more efficient workflow. Work cross functionally among all departments collaborating strategically and leading the charge on process improvements for the company. Build solid relationships internally and externally. Play a pivotal role on the Leadership Team, strategically discussing quarterly priorities centered around process improvements and growth plans. Lead weekly Customer Service and cross departmental meetings. Show less



FLIR Systems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Optics Planner / Sales Operations

  • Sep 2018 - Aug 2021

  Wilsonville, Oregon Responsible for the development, execution, and maintenance of the Master Schedule to meet material and customer requirements. Manage and execute the planning, scheduling, and prioritizing of materials within the framework of the Master Schedule. Work closely with other FLIR divisions to coordinate delivery of products to complete high level integrated systems for Government projects. Provide delivery information and project completion dates to upper management and customers, expediting as… Show more Responsible for the development, execution, and maintenance of the Master Schedule to meet material and customer requirements. Manage and execute the planning, scheduling, and prioritizing of materials within the framework of the Master Schedule. Work closely with other FLIR divisions to coordinate delivery of products to complete high level integrated systems for Government projects. Provide delivery information and project completion dates to upper management and customers, expediting as necessary. Show less



KEEN

• United States
• Apparel & Fashion
• 400 - 500 Employee

• Strategic Partner Services

  • Oct 2014 - Sep 2018

  Portland, Oregon Area Serve as the primary contact for dealers and representatives and responsible for all facets of sales operations support and order management functions. As a part of The Dealer Service team, provide outstanding customer service to KEEN dealers by accurately processing orders, timely and professional follow up and overall fulfillment of customers’ and ensure ongoing satisfaction.



The Wheat Group Inc

• Sales Support Specialist

  • Jan 2013 - Jul 2014

  San Diego, CA Reporting to the Vice President of Sales, responsible for managing the sales operations procedures for Key, multi door, large format retailers including Target, Nordstrom, Apple.com and Best Buy. Provide timely, thorough, accurate reporting in response to inquiries regarding products, services, pricing, and returns.



No Fear

• United States
• Apparel & Fashion
• 700 & Above Employee

• Operations Manager

  • Apr 2009 - Aug 2012

  Carlsbad, CA Reporting directly to the Chief Operations Officer, responsible for evaluating and improving the productivity, efficiency, and profitability of departments, via effective methods and strategies. Formulated policies and managed daily operations, through planned use of materials, and human resources. Coordinated, managed and monitored the efficiency and profitability of various departments in the organization.



SPY

• United States
• Consumer Goods
• 100 - 200 Employee

• Customer Service Manager/Sales Operations Manager

  • Jan 1999 - Apr 2009

  Carlsbad, CA Reporting to the Vice President of Sales and COO, responsible for ensuring customer satisfaction. Trained and lead a team of 10 inside sales representatives, in support of the outside sales staff. Supervised and developed the skills of 5 customer service representatives via implementation of company policies. Created and communicated weekly reports to determine both dealer and consumer satisfaction. Worked closely with sales team and regional managers. Developed departmental structure and… Show more Reporting to the Vice President of Sales and COO, responsible for ensuring customer satisfaction. Trained and lead a team of 10 inside sales representatives, in support of the outside sales staff. Supervised and developed the skills of 5 customer service representatives via implementation of company policies. Created and communicated weekly reports to determine both dealer and consumer satisfaction. Worked closely with sales team and regional managers. Developed departmental structure and sales strategies to maximize performance and profit. Show less