Heather Bridgewater

Manager of IT - Hospitals at Adeptus Health
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Contact Information
us****@****om
(386) 825-5501

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Manager of IT - Hospitals
      • Apr 2016 - Present

      • Managed up to 4 hospitals at one time and 12 Stand Alone ER’s. • Oversaw staff, daily functions and projects for all facilities. • Opened 70 plus Inpatient and 20 Emergency Room hospital without staff at the time, in about 6 months. • Create user accounts and manage access control based on company policies using Microsoft Active Directory and Exchange Admin. Also added users to relevant systems for their role. • Install, configure and maintain thin clients, desktop and laptop PC’s and peripherals. • Troubleshooting/repairing hardware and network connectivity issues. • Install server and networking equipment at Ironwood Mountain Data Center. • Maintain spreadsheets for inventory and auditing of equipment and users. • Managed Avaya VoIP management for telephony needs of company, which included creating extensions, programming phones and installing. • Rolled at PACS implementation with a team of only three people for 50 plus sites in the company. • Trained radiology technologists on worklist implementation and reconciliation for all sites in company. • Interim PACS Manager to troubleshoot radiology issues, such as images not sending, worklist not populating, resolving exam issues with patient information and orders not populating. • Create and manage badges using Win-Pak • Programs include, but not limited to, Evident, T-Systems, Interqual/Change Healthcare, PICOM (Scimage) PACs, Tera Recon 3D imaging, Win-Pak

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • IT Support Specialist
      • Nov 2000 - Present

      • Maintained inventory of installed software on all systems, managed software licensing as well. • Help create policies and procedures for upgrades. • Implement solutions for better end user experience. • Responsible for understanding as many facets of IT as possible to improve, support response and problem solving. • Actively monitor antivirus. • Create user accounts and manage access control based on company policies. • Installing and configuring operating systems and application software including upgrades. • Troubleshooting/repairing hardware and network connectivity issues. • Removing old equipment and performing data migration to new PC’s and servers using VMWare, VSphere, and HP 3PAR SANS Storage. • Avaya VoIP management for telephony needs of company, which included creating extensions, programming phones and installing. • Reconciled and managed exams in PACs. • Trained radiologists on Intelerad system. • Resolved issues for radiologists with Intelerad and Nuance for dictation purposes. • Programs included, but not limited to, Intelerad PACs, GE RIS, Medinformatix RIS and Billing, Win-Pak

Education

  • Texas State Technical College
    Associate's degree, Computer Systems Networking and Telecommunications
    1999 - 2000

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