Heather Brackney
Billing & Enrollment Coordinator at YWCA McLean County- Claim this Profile
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Bio
Credentials
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CPR & AED
American Heart AssociationOct, 2021- Oct, 2024 -
Notary Public
McLean County GovernmentAug, 2018- Oct, 2024
Experience
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YWCA McLean County
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United States
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Non-profit Organizations
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1 - 100 Employee
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Billing & Enrollment Coordinator
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Nov 2019 - Present
ENROLLMENT COORDINATOR: -Working with families of all income levels, to secure child care for their children 6 weeks to 12 yrs of age. -Working with directors of two programs, Early Learning and Youth Development, to help them meet their required enrollment needs. -Coordinating communication with directors and marketing to publish and advertise current openings and upcoming program features. BILLING COORDINATOR: -Applying weekly and monthly charges to current child care families -Processing payments via EFTs and Credit/Debit card payments for child care charges. -Working with families to budget their child care tuition through payment plans or scholarship funds. -Calculating and processing billing for subsidized agencies monthly reimbursements, i.e. Child Care Resource and Referral Network, DCFS and Child Care Aware. -Working with finance department in processing credits to accounts, refunds and donation payments to child care accounts. -In house collections for former child care families as well as working with outside collection agency in certain situations. CUSTOMER SERVICE SUPERVISOR: -Supervising and training child care front desk staff in regards to our mission and vision as well as the DCFS guidelines we must adhere to. -Supervising front desk staff as they create and maintain child care files for current families. -Creating schedules and covering shifts for child care front desk staff on a weekly or monthly basis. -Reviewing and editing child care front desk staff vacation and PTO balances as well as approving and editing timecards on a bimonthly basis. TRANSPORTATION SUPERVISOR: -Supervising bus drivers to ensure they are adhering to our transportation and safety policies. -Creating route schedules for school children and field trips for both programs. -Working with the fleet supervisor in making sure that the vehicles are maintained in proper working condition. -Reviewing, editing and approving driver timecards on a bimonthly basis. Show less
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Heights Finance Corporation
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United States
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Financial Services
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400 - 500 Employee
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CSR II
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May 2019 - Oct 2019
-Ensure every interaction with each customer is a great experience -Answer incoming phone, obtaining appropriate information from customer in order to direct customer to appropriate team member within the branch -Applying company values in every transaction with customers -Participate in training opportunities -Complete and maintain branch records including filing of branch records -Process payments from customers, attorneys and insurance companies -Process live checks with detail accuracy -Process closed and paid in full loan files -Compile and mail marketing materials -Prepare loan documentation and closes customer loans -Assist in completing credit denials -Generating loan applications by phone or counter solicitation -Promote credit insurance products and ancillary products -Assist in marketing programs to obtain new customers -Contact customers by phone to prevent further delinquency -Use active listening skills and empathy when discussing payment options -Ensure continued follow -Operating and balancing cash drawer -Post mail and counter payments -Prepare daily deposit ticket and bank deposits -Process loan documentation and closes customer loans Show less
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Alexander Manufacturing
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United States
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Manufacturing
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400 - 500 Employee
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Sample Coordinator
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Apr 2015 - Mar 2018
-Fulfill distributors' and sales team needs for sample product; including product for sales presentations, 20+ trade shows, rep shows, consumer complaints, and specialty mailings. -Manage the sample product inventory; including active or discontinued status and current packaging status. -Utilize Syteline to feed the flow of product. -Uphold standards relative to outgoing sample product integrity. -Coordinate all Rep Show product, display and literature requirements. -Coordinate Fed Ex, UPS and USPS packaging, documentation, and preparation for domestic and international shipments. -Co-manage special project need for products under the direction of Production Managers. Programs used: Syteline, Microsoft Access, Windows2007, Microsoft Excel, Word, Outlook, and UPS World Ship. Show less
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Education
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Heartland Community College
Associate's degree, Early Childhood Education and Teaching -
Southern New Hampshire University
Bachelor of Business Administration - BBA, Small Business Administration/Management
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