Catering and Event Manager

• Jan 2022 - Present

General Manager

• Jan 2021 - Jan 2022

Assistant General Manager

• Jul 2018 - Jan 2021

-Maintaining standards for guest and employee satisfaction, quality assurance and asset protection while managing costs within budget. -Working with Revenue Management, brining in new business and generating sales. -Achieving a financial budget within the company by meeting quarterly goals and managing expenses -Worked through the largest hotel transition Wyndham has experienced, switching over 800 La Quinta hotels to Wyndham, learning new PMS systems as well as new everyday management sites. Training all staff members on new company systems and regulations, while maintaining guest satisfaction. -Managed hotel that stayed open throughout the entire pandemic, won ytd on STAR reports, bringing in business while keeping employees and guests safe. Show less

General Manager Operations

• Aug 2017 - Dec 2017

Intern with the General Manager. Completed hands-on experience in operations management, including each department of the hotel. Proficient and responsible for multiple roles in the workplace; marketing and sales, revenue generation, guest surveys and satisfaction. Intern with the General Manager. Completed hands-on experience in operations management, including each department of the hotel. Proficient and responsible for multiple roles in the workplace; marketing and sales, revenue generation, guest surveys and satisfaction.

Assistant Manager

• Jun 2014 - Aug 2015

-Promoted upon receiving continuous excellent customer feedback and adding consistent value with filling in managerial duties when needed -Responsible for scheduling and training employees -Facilitated in renewal of beer and wine licensing and communicated directly with companies -Recorded inventory weekly and placed future orders for products -Managed on and off premise catering events -Promoted upon receiving continuous excellent customer feedback and adding consistent value with filling in managerial duties when needed -Responsible for scheduling and training employees -Facilitated in renewal of beer and wine licensing and communicated directly with companies -Recorded inventory weekly and placed future orders for products -Managed on and off premise catering events