Operations Application Administrator

• May 2019 - Present

School Technology Partner

• Oct 2016 - Mar 2019

Partnered with two elementary schools to fulfill student and teacher technology needs as well as providing proactive technological support, including managing and mentoring technology teachersProvided leadership and guidance for new School Technology Partners Authored and compiled technical resources including the School Technology Partner ticketing system, the handbook, and an extensive training for use in the growing School Technology Partner programCreated ticket statistics and graphs to analyze trends, set goals, and communicate the value of the position to school leadership

Virtual Educator, KidneySmart

• Aug 2015 - Jul 2016

Educated participants on Chronic Kidney Disease (CKD), healthy choices, and treatment options as part of a Kidney Smart class, using the approved curriculum. Provided problem diagnosis and resolution for technology issues with participants as necessary to facilitate WebEx course attendance. Produced technology troubleshooting guides and Job Aids for use by the other Virtual Educator.Create and update various Best Demonstrated Practices documentation and Job Aids for the Kidney Smart program.Wrote and disseminated policies, mass communications, and draft e-mails on behalf of leadership for Operations Special projects.

Training Support Specialist

• Jul 2014 - Jul 2015

Service Desk Clinical Professional 1

• Oct 2013 - Jul 2014

Graduate Teaching & Learning Fellow

• Jan 2011 - May 2013

Instructor, Political Science

• 2009 - 2013

Acted as instructor for four different courses: Development and Globalization, Introduction to Comparative Politics, History and Significance of Race in America, and Politics of Identity.Designed and executed syllabi including teaching and grading up to eighty students per semester. Worked as a teaching assistant for various professors for Introduction to Comparative Politics and Development and Globalization.Facilitated classroom discussion and completed grading for up to seventy-five students per semester.

University Relations and Public Affairs, Information Technology Student Worker

• Aug 2008 - May 2009

Coordinated a project, which included contacting and interviewing vendors as well as coordinating with other university personnel. Trained users on Microsoft Office products, hardware, and internet navigation. This included both in person assistance and the development of user guides.Edited video for use in university promotion.