Experience

Black Hawk College

• United States
• Higher Education
• 300 - 400 Employee

• Dean of Financial Aid, Registrar, and Student Conduct

  • May 2023 - Present

  Responsible for institutional leadership of student registration, records, and financial aid. Serves as the Principal Designated School Official. Responsible for overall support, management and operation of the Student Code of Conduct.

• Dean of Enrollment Management

  • Feb 2018 - May 2023

  The Dean of Enrollment Management is responsible for the development, implementation, coordination and institutional leadership for the college-wide recruitment/admission process; including enrolment analysis, forecasting, and planning for focused student recruitment. - Leads all enrollment management functions at all campuses, including leading the Strategic Enrollment Management Team.- Plans, directs and participates in activities related to outreach/ recruitment, admissions, registration, testing, student records, and financial aid at multiple campuses. Works closely with all college constituencies in efforts to enhance student services in assigned departments and functional areas. - Plans, implements and administers goals and objectives and develops procedures related to programs and services in assigned department and functional areas. - Implements an effective system for assessment of operations and goals to include processes for feedback and improvement. Works collaboratively with instructional faculty and student success programs to facilitate and enhance student services for assigned areas. - Responsible for coordination of Quad-Cities commencement activities, in collaboration with the Dean of Student Success. - Responsible for the development and monitoring of operating budgets in assigned departments.- Prepares state and federal reports as required.- Responsible for developing initiatives and programs with external groups to grow enrollment.- Participates, as appropriate, on campus and College-wide committees and task forces and provides leadership for special projects as needed.- Participates as a member of the Vice President for Instruction and Student Services’ management team. Show less

• Registrar

  • Feb 2015 - Feb 2018

  • Develop, implement and interpret academic policies related to student admissions, records, and registration; provide direction to Enrollment Services staff on policies procedures.• Ensure compliance with Federal and State rules and regulations; interpret regulations as required.• Serves as the College’s chief student records officer in accordance with federal and state guidelines in order to administer services.• Serves as a member of the Strategic Enrollment Committee.• Responsible for commencement planning, graduation audits, and preparation of diplomas.• Responsible for planning and delivery of registration processes.• Maintains appropriate membership in sanctioned organizations (such as AACRAO) in order to receive training and information about federal guidelines related to records management.• Responsible for transcript evaluation procedures.• Responsible for updates to registration and enrollment procedures; develops information for class schedules, College catalog, appropriate publications, announcements and other materials.• Supervises student records and document storage and responsible for integrity of database files; ensures technology is appropriate to support records and registrar functions.• Participates in the development, administration, and coordination of the Enrollment Services budget; forecasts funds needed for staffing, professional development, equipment, materials and supplies; directs, monitors, and approves expenditures; and recommends adjustments as necessary.• Authorizes and directs approved course substitution/waiver processes and authorizes course overloads.• Works closely with Dean of Student Services in the evaluation and development of efficient and effective record keeping services and procedures.• Administers FERPA compliance and leads FERPA training for College employees.• Coordinates with SEVIS officer to review and authorize applications and records for international student admissions, as needed. Show less



Ashford University

• United States
• Higher Education
• 700 & Above Employee

• Policy & Project Manager

  • Apr 2012 - Feb 2015

  Collect, review, and maintain institutional policies and procedures; document and maintain university processes while working with department heads in enrollment, registrar, student services, finance, financial aid, and compliance to ensure an accuracy and congruence win university publications with state and federal regulations.

• Associate University Registrar-Campus Services

  • Jun 2007 - Apr 2012

  Manage the processes of course/classroom management, student registration, transfer credit evaluation, and degree-verification and certification for on-campus traditional students; manage transcript request process for all Ashford students, including online and campus modalities; ensure compliance with federal and state regulations; promote and foster communication with students, faculty, administration and other members of the University community.

• Learning & Development Specialist

  • Sep 2006 - Jun 2007

  Responsible for implementing employee training and development programs covering University policies and procedures, along with relevant federal and state regulations, and collaborating with Student Services department staff members to assist with individual employee skill development.



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Compliance Implementation & Training Services Manager

  • Feb 2006 - Aug 2006

  Coordinate campus compliance liaison communication strategy and develop compliance trainings for rollout to campuses; assist Apollo Internal Audit and Compliance.

• Operations Development Manager

  • Aug 2005 - Jan 2006

  As part of the central administration team, assist with campus assessments, diagnose problems, and create solutions to increase effectiveness and maintain compliance; effectively communicate student retention strategies to campus personnel and central administration.

• Learning Center Manager/Academic Counselor

  • Jun 2003 - Aug 2005

  Counsel over 200 students on degree programs, policies and procedures, as well as supervise and train Student Services Coordinator, collaborate with Financial Aid Advisors and University marketing initiatives, serve as on-site liaison for the Director of Operations, manage course scheduling and conduct new student orientations.

• Marketing Support Coordinator

  • Feb 2003 - Jun 2003

  Coordinated enrollment processes, provided support for marketing initiatives, and evaluated transcripts of incoming students.

• Academic Counselor

  • Oct 2001 - Feb 2003

  Coordinated directed study courses, trained counselors, and aided in tracking re-entry initiatives as well as University admissions processes



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant in Museum Conservation

  • Jan 2003 - Jun 2003

  Conducted data analysis and research for a project involving the investigation of hazardous chemicals used to preserve museum artifacts; grant writing and fundraising to sustain the project. Receive a University of British Columbia Innovative Project Fund Grant. Conducted data analysis and research for a project involving the investigation of hazardous chemicals used to preserve museum artifacts; grant writing and fundraising to sustain the project. Receive a University of British Columbia Innovative Project Fund Grant.

• Learning Center Manager

  • Sep 2000 - Aug 2001

  Supervised a staff of three employees and managed daily operations of the learning center, in addition to class size management and student retention. Supervised a staff of three employees and managed daily operations of the learning center, in addition to class size management and student retention.