Experience

• QA Analyst • Developed and executed test plans to ensure software functionality, logging bugs and defects for support team resolution. • Led and provided support for virtual UAT and operational/functional testing sessions. • Defined testing protocols and created onboarding job aids for testers to enhance end user experience. • Analyzed and monitored product performance. • Trained QA team members on software functionality and workarounds during incremental development. Training Development Analyst • Developed training plans, course outlines, and training resources. • Maintained scope documentation for training content & materials. • Developed training and development resource standards to maintain artifact consistency across various contributors and formats to allow in tandem development. • Defined governance and maintenance standards for training materials. • Coordinated cross-departmental content review sessions to ensure training accuracy and prioritization. National Affinity Group Workstream Lead • Piloted and expanded new workstream to launch cross-level community mentorship program. • Facilitated fundraiser and crafted strategic communication plan to create an official business partnership with local charity. • Piloted regional networking group for new employees and expanded program nationally. Show less



• • Employee of the Month - November 2019 for data-driven decision making. • Facilitated definition of minimum viable product and worked with implementation teams to define timeline and project execution approach. • Researched and proposed Pendo as a new analytics tool for tracking and segmenting 300+ individual customer interactions. • Formalized and documented product requirements in JIRA and Confluence for improved features from ideation to development. • Organized and led backlog grooming and sprint planning sessions for 7 different product lines. • Performed analysis of current product features to document and prioritize irritative changes. • Managed cross-departmental communication throughout development and release process. • Proposed and implemented a client feedback & feature request workflow. • Streamlined and led bi-weekly C-level development progress reviews. Show less



• • Built email-marketing campaigns via HTML for Hertz, GameStop, JCPenney, and 7-Eleven ensuring all design requirements and deadlines were met. • Deployed daily marketing campaigns to audience sizes of up to 3 million. • Conducted QA audits for responsive email campaigns and splash web pages to ensure proper functionality and identify defects. • Created branding guidelines to ensure consistent deliverables across clients to improve team productivity.



• • Drove awareness of business capabilities for new & existing clients. • Oversaw meetings for campaign development & maturity to generate new sales. • Prepared and copied-edited marketing, promotional & business proposals.



• • Researched artists, venue & publicity for 50-4,000+ expected attendance. • Restructured policies & procedures for more efficient & safe experience for volunteers & guests. • Oversaw logistical requirements for event preparation & setup. • Prepared agendas & objectives for 12-man team through event inception to implication. • Managed budget, planning, coordination of entertainers’ trip logistics & itinerary, • Assisted in the development & assembly of tickets distribution for 4,000+ guests Show less



• • Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies. • Handled a range of administrative support and office management functions for clients including: The Beck Group, Kosmos Energy, Omni Hotels & Resorts. • Ensured optimum comfort of all guests in reception area and accommodated special requests. • Attended phone calls & assisted callers to the proper department in a timely fashion. • Consistently praised by management for exemplary customer service delivery & team-player attitude. Show less



• • Planned & executed community involvement events. • Served as a receptionist, leasing consultant & liaison for residents creating clear band image. • Managed audits for company reorganization. • Created & distributed marketing materials for current leasing specials & events. • $128,000 annual leases within first term of employment.



• • Basic office tasks including running errands, filing and organizing. • Responsible for accounts payable and personal finance. • Responsible for maintaining records in Quicken. • Distribution of advertising material. • Provided clients with current business information regarding properties. • Assisted in the creation of proposals for new and former clients.



• • Recruited, trained, scheduled & supervised multiple committees and 50+ volunteers. • Acquired donations & scheduled freelance entertainment for 12-hour event. • Developed promotional agenda doubling expectancy of 900 guests to over 1.800 participants. • Contributed to raising $52,000 for the American Cancer Society.