Experience

Community Provider of Enrichment Services (CPES)

• United States
• Mental Health Care
• 100 - 200 Employee

• Direct Support Professional

  • Jul 2017 - Present

  (Direct Support Provider) Tasks include assisting individuals with developmental disabilities with everyday tasks including but not limited to cooking, cleaning, and transportation. (Direct Support Provider) Tasks include assisting individuals with developmental disabilities with everyday tasks including but not limited to cooking, cleaning, and transportation.



Expert Global Solutions (now Alorica)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Representative

  • Apr 2016 - Jun 2017

  • Effectively managed a high-volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Effectively resolved insurance rejections and other billing issues.• Set up payment arrangements and provided with copay assistance programs.• Followed call flow processes• Worked with Microsoft Office • Effectively managed a high-volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Effectively resolved insurance rejections and other billing issues.• Set up payment arrangements and provided with copay assistance programs.• Followed call flow processes• Worked with Microsoft Office



N/A

• Sales Associate

  • Apr 2014 - Feb 2016

  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.• Completed all cleaning, stocking and organizing tasks in assigned sales area.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Operating a cash register and taking payments efficiently. • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.• Completed all cleaning, stocking and organizing tasks in assigned sales area.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Operating a cash register and taking payments efficiently.