Heather Ann Lucas
Project Compliance Analyst at City of Indianapolis-Department of Business and Neighborhood Services- Claim this Profile
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Bio
Experience
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City of Indianapolis-Department of Business and Neighborhood Services
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United States
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Public Policy Offices
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1 - 100 Employee
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Project Compliance Analyst
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Jun 2015 - Present
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City Employee
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Jun 2011 - Present
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Project Development Analyst
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Nov 2012 - Jun 2015
•Provide customer service to customers permits interpretation and application of permit procedures, building codes, zoning ordinances, and review of plans for commercial, industrial, and residential projects (ILP, Structural, Sign, and Wrecking)•Assisted in updating and training SOPs and PowerPoint for Drainage/Flood/Infrastructure Permits•Updated the PDA Training Manual and assisted in the training of a new Project Development Analyst
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Customer Service Representative
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Jun 2011 - Nov 2012
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Customer Service Associate
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Apr 2009 - Mar 2012
•Provided customer service to all new and returning customers with measurements, product knowledge, in store/online purchases•Assisted in training and supervision of new employees •Provided customer service to all new and returning customers with measurements, product knowledge, in store/online purchases•Assisted in training and supervision of new employees
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Customer Service Representative
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Feb 2007 - Jan 2009
•Provided customer service to all new and current ticket holders•Purchasing and inventory of office supplies •Provided customer service to all new and current ticket holders•Purchasing and inventory of office supplies
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Education
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2001 - 2005
Indiana State University
Bachelor of Science (B.S.), Park & Community Recreation Management -
2000 - 2002
Vincennes University
Associate of Science, Horticulture Technology
Community
