Experience

Berkley Re Solutions (a Berkley Company)
• United States
• Insurance
• 1 - 100 Employee
• AVP Claims

  • Nov 2021 - Present


Zurich North America

• United States
• Insurance
• 700 & Above Employee

• Technical Claims- Operations Manager

  • Aug 2019 - Oct 2021

  Lead develop a team of experienced technical claims analyst and claims professionals to support the property line of business. Assist in the day to day operations to find fundamental ways of achieving the result of getting our customers back up and running in a timely manner. Collaborate across lines of business to facilitate a more efficient way of working. Support the line of business through trend recognition, quality reviews, compliance, and production enhancements. Act as a technical… Show more Lead develop a team of experienced technical claims analyst and claims professionals to support the property line of business. Assist in the day to day operations to find fundamental ways of achieving the result of getting our customers back up and running in a timely manner. Collaborate across lines of business to facilitate a more efficient way of working. Support the line of business through trend recognition, quality reviews, compliance, and production enhancements. Act as a technical resource for property management for report production, new business review and staffing.

• Regional Commercial Claims Manager

  • Feb 2015 - Aug 2019

  Lead and direct a team of Commercial Property Claims Professionals in low to high exposure claims in the property line of business. Coordinates the work activities of the team and has responsibility for performance development and coaching of staff. Acts as a technical resource. Manages internal and external customer relationships. Drives technical improvements through data analysis and performance reviews.



Citizens Property Insurance Corporation

• United States
• Insurance
• 700 & Above Employee

• Claims Manager- Catastrophe Operations

  • Dec 2013 - Jan 2015

  Primary duties include the development, testing, implementation, coordination, and management of the catastrophe operations plan for the largest property insurance carrier in the state of FL. Act as a department liaison to multiple functional areas within the company, such as, shared services, general services, telephony, Consumer and agent services, accounting, facilities, quality assurance. As the department liaison, I am tasked with the design of individual catastrophe plans for each… Show more Primary duties include the development, testing, implementation, coordination, and management of the catastrophe operations plan for the largest property insurance carrier in the state of FL. Act as a department liaison to multiple functional areas within the company, such as, shared services, general services, telephony, Consumer and agent services, accounting, facilities, quality assurance. As the department liaison, I am tasked with the design of individual catastrophe plans for each unit. Also responsible for the development of contigency plans for all departments to reduce risks associated with corporate wide outages during a catastrophe response. Design training material to orient independent adjusting resources in the event of a catastrophe response.

• Property Claims Supervisor- Large Loss

  • Dec 2012 - Dec 2013

  Supervise 5 senior staff large loss field adjusters and specialist handling high severity fire, water, sinkhole losses, and demands for appraisal. Use discretion and independent judgment to settle claims up to $100,000.00. Conduct monthly one to one meetings with staff adjuster to provide feedback from monthly QA audits, ride-a-longs, and updates on ongoing projects. Assist with training opportunities to improve file quality and claims handling. As a part of this role, I am also tasked with… Show more Supervise 5 senior staff large loss field adjusters and specialist handling high severity fire, water, sinkhole losses, and demands for appraisal. Use discretion and independent judgment to settle claims up to $100,000.00. Conduct monthly one to one meetings with staff adjuster to provide feedback from monthly QA audits, ride-a-longs, and updates on ongoing projects. Assist with training opportunities to improve file quality and claims handling. As a part of this role, I am also tasked with CAT Operation projects and system testing. Outcomes:  Successfully raised monthly quality assurance scores from below 70% to above 85% in just under 4 months.  Selected to assist in the development and implementation of a water mitigation program to be used companywide to achieve consistency in file handling.

• Claims Field Operations Supervisor- MCM

  • Jun 2011 - Jan 2013

  Supervised 4 teams of independent adjusters consisting of 81 direct reports working full adjustment claim assignments. Use discretion and independent judgment to settle claims up to $75,000.00. Conducted monthly one to one meetings with firm managers and principals to provide feedback from weekly file audits and discuss trends. Provided additional feedback on production, cycle time, and updated the firm on changes to the MCM workflow. The position afforded me the opportunity to provide high… Show more Supervised 4 teams of independent adjusters consisting of 81 direct reports working full adjustment claim assignments. Use discretion and independent judgment to settle claims up to $75,000.00. Conducted monthly one to one meetings with firm managers and principals to provide feedback from weekly file audits and discuss trends. Provided additional feedback on production, cycle time, and updated the firm on changes to the MCM workflow. The position afforded me the opportunity to provide high level management to multiple independent adjusting firms, their principals, and adjusters; as well as engage in the vendor management side of the business. Outcomes:  Successfully converted a below average firm scoring in the 60% range to a solid firm that now averages 91% for monthly file audits.  Supervise 4 teams with average file quality scores of 93%, exceeding the 88% department goal.

• Claims Technical Coordinator

  • Nov 2008 - Jun 2011

  Team Leader to 7 independent adjusters. Provided file review and examination for payment requests and claim denials. Reviewed and edited all letters associated with claims handled by my team of adjusters. Conducted monthly performance reviews based on file quality and customer satisfaction surveys. Desk adjusted losses to expedite the claims handling process. Assisted in the development of the Citizens fast track claim handling process to be used in the event of a catastrophe operation. Also… Show more Team Leader to 7 independent adjusters. Provided file review and examination for payment requests and claim denials. Reviewed and edited all letters associated with claims handled by my team of adjusters. Conducted monthly performance reviews based on file quality and customer satisfaction surveys. Desk adjusted losses to expedite the claims handling process. Assisted in the development of the Citizens fast track claim handling process to be used in the event of a catastrophe operation. Also, was assigned to a team that developed the total loss claim handling procedures for Citizens mobile home unit. Outcomes:  Was successful in training adjusters on field inspections as well as estimating claims from their desk.  Developed CAT training materials for our department to assist with fast tracking claims.  Assigned as the point of contact for all mobile home total loss claims.  Assisted in the development of total loss procedures.  Assisted in the development of procedures for the handling of mobile home sinkhole claims.



CatManDo, Inc.

• United States
• Medical Practices

• Independent Insurance Adjuster

  • Oct 2005 - Oct 2008

  As an independent field adjuster I scoped, estimated, and completed both daily and catastrophe claims within the state of FL. As an independent field adjuster I scoped, estimated, and completed both daily and catastrophe claims within the state of FL.



Brooks Brothers

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Jan 2001 - Jun 2005

  Provided leadership to a team of 15 sales associates. Performed monthly performance evaluations and coaching meetings. Managed the daily shipment of merchandise received and performed inventory control. Provided leadership to a team of 15 sales associates. Performed monthly performance evaluations and coaching meetings. Managed the daily shipment of merchandise received and performed inventory control.