Experience

Westminster University

• Higher Education
• 300 - 400 Employee

• Operations Management TA

  • Aug 2023 - Present

  Teaching Assistant facilitating hands-on learning and interactive sessions for MBA 650C Operations Management. Teaching Assistant facilitating hands-on learning and interactive sessions for MBA 650C Operations Management.



Utah Transit Authority

• Ground Passenger Transportation
• 700 & Above Employee

• Application Development Supervisor

  • Feb 2022 - Present

• Technical Business Analyst

  • Jul 2021 - Feb 2022



Wisconsin Department of Workforce Development

• United States
• Government Administration
• 400 - 500 Employee

• Business Solutions Manager

  • Sep 2019 - Jul 2021

  • Lead project to enhance security applications by empowering security officers to evaluate and remove unused access rights as needed. • Execute project to reduce redundancy, streamlining reports down from 90 to 30. • Facilitate implementation of technology tools by writing agile stories for grooming and providing support for apprentice, security, and invoicing applications. • Ensure that clients end up fully satisfied by soliciting system requirements from business users and following up with users to understand their specific needs. • Steward financial resources by managing program budget and timeline. Show less



Moorecroft Systems

• United States
• Information Technology & Services
• 1 - 100 Employee

• Magic XPI JD Edwards Integration Consultant

  • Mar 2019 - Jul 2019

  • Developed Magic XPI integrations to automate processes and connect apps, databases, and APIs for JD Edwards, Procore, Paycom, and Windows file systems. • Developed Magic XPI integrations to automate processes and connect apps, databases, and APIs for JD Edwards, Procore, Paycom, and Windows file systems.



Conney Safety Products, a division of Wesco

• United States
• Wholesale
• 1 - 100 Employee

• Business Systems Analyst

  • Nov 2017 - Mar 2019

  • Guaranteed business continuity for the entire order lifecycle—from bids to purchase orders and billing—by acting as the primary support and problem solver for the AS/400 Infor APLUS enterprise resource planning (ERP) system and users. • Used LEAN methodology to evaluate procedures and achieve peak procedural efficiency. • Empowered the business to make informed business decisions by analyzing and transforming data using SQL and developing ServiceNow reports and workflows. • Collaborated with Electronic Data Interchange (EDI) partners to test and develop custom programs for labels and map data into the ERP. Identified, reproduced, and documented software bugs found in both test and production. • Oversaw day-to-day EDI processing to troubleshoot and resolve all issues. • Interviewed business users about their needs and specified project requirements. • Partnered with programmers and consultants to ensure projects were delivered on time, met business needs, and delivered an excellent user experience. • Defined and verified measurable success criteria for new programs and updates to existing programs. Managed the entire development life cycle for all projects and adapted project roadmaps and priorities as business needs changed. • Collaborated on backend data and payment processing to support ecommerce. Show less



Fiskars

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• EDI Analyst

  • May 2016 - Sep 2017

  • Championed and launched TargetProcess, a new resource management solution. • Harnessed Magic XPI to integrate item and customer data between JD Edwards and third-party software solutions. • Aligned ERP data from different companies and performed daily management of many transactions and processes. • Designed and reviewed new applications and integration strategies for EDI systems and tested mapping implementations. • Developed and maintained EDI process documentation to promote consistency and efficiency in data exchange. Show less



FedEx Services

• Truck Transportation
• 700 & Above Employee

• Lead Programmer Analyst

  • Sep 2010 - May 2016

  • Trained new local and offshore contractors and led a team of 16 mobile application support contractors. • Optimized network performance by gathering and analyzing network data¬ to pinpoint outages and locations. • Collaborated with network engineers to deploy backup equipment that supplied adequate network bandwidth. • Increased accountability by reducing the number of faulty installs that reached production. • Prioritized issues by performing daily metric analysis on ticket trends and escalating complex issues when necessary. • Coached teams on process improvement and coordinated with business management to evaluate information needs. • Designed and launched a website to enable the Help Desk to quickly and accurately route tickets. • Promoted informed decision-making by management by creating reports, analyzing dashboards and performance indicators, and developing weekly and monthly reports to monitor metrics and improve effectiveness. PRIOR ROLE: Associate Programmer Analyst | March 2010 - January 2014 • Learned to code HTML in one night and developed a flow chart and solution that enabled the Help Desk to more efficiently manage and route tickets. Received an individual award for showing initiative and devising a solution. • Reduced total tickets by 10% by identifying and eliminating time-wasting tickets. • Cut training time by 50% by writing 30+ technical training documents to expedite contractor training and by establishing a training program for incoming contractors. • As Quality Coach, led a team to leverage QDM tools including SIPOC, brainstorming, and fishbone diagrams to eliminate obsolete objects and programs on 10 AS/400 machines. The team received an award for the project. • Helped team redesign its quality assurance process and infrastructure to more closely align with production systems. • Quantified network improvements by gathering and analyzing network failure statistics using Excel with pivot tables. Show less



Zycron

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• FedEx Scanner Support

  • Mar 2010 - Sep 2010

  Data Analysis • Gathered and analyzed (using Excel with pivot tables) network failure statistics to quantify network improvements • Extracted and analyzed raw data (using SQL in the AS/400 environment) • Standardized complex SQL queries for team use Process Improvement Coach • Led team that eliminated obsolete objects and programs on 10 AS/400 machines • Helped team redesign quality assurance process and infrastructure to more closely align with production systems • Identified and eliminated time-wasting tickets, resulting in a decrease of 10% of total tickets Technical Support & Writing • Established a contractor training program for incoming contractors, cutting training time by 50% • Provided Tier 2 support to internal customers in easily understood terms • Wrote 30+ technical training documents to expedite contractor training • Maintained and updated all technical documentation according to software and policy changes Show less



Vocollect

• Warehousing
• 1 - 100 Employee

• Accunurse Support Specialist

  • Jan 2009 - Jan 2010

  ( Now owned by Honeywell) • Used Salesforce to resolve issues and assure successful product adoption for larger accounts. • Conducted new software training at long-term care facilities for new users of command-based speech-recognition technology. Provided ongoing support to these users and to other external customers via phone and email. • Optimized processes for web, phone, and email support that minimized duplication of work. • Successfully led eight critical accounts out of “hot” status to retain the accounts. Show less



Franciscan University of Steubenville

• United States
• Higher Education
• 400 - 500 Employee

• Computer Technician

  • Aug 2006 - Dec 2008

  • Performed troubleshooting for hardware and software problems.• Installed and customized operating systems and software.• Provided technical support via phone and in person for Windows and Mac machines.• Provided technical assistance to users for Microsoft Office daily.• Supported users with issues such as hardware and software installation, configuration, creating new images for laptops and desktop computers. • Repaired and conducted troubleshooting of network issues, cabling, service and maintenance of laser printers. Show less

• Video Conferencing Technician

  • Jan 2006 - May 2008

  • Set up and supervised the use of video conferencing equipment for study abroad program.